Tori Smith
Lady Lake,FL
Summary
Results-driven professional with experience in patient care and billing processes. Proven ability to resolve discrepancies efficiently and collaborate with teams to improve patient flow and satisfaction. Ready to leverage skills for enhanced operational efficiency.
Overview
11
11
years of professional experience
Work History
Patient Care Representative
Lake Eye Associates
Leesburg, FL
04.2025 - Current
- Maintained accurate patient records in electronic health systems.
- Processed insurance claims and verified patient eligibility for services.
- Assisted patients with appointment scheduling and registration processes.
- Collaborated with team members to improve patient flow and satisfaction.
- Handled billing inquiries and resolved discrepancies efficiently.
- Maintained updated knowledge of HIPAA regulations related to the release of confidential medical information.
- Organized files in accordance with departmental policies and procedures.
- Reconciled billing discrepancies through effective communication with clients.
- Processed invoices and payment requests for timely billing cycles.
Accounting Clerk
Hubert Vester Auto Group
Wilson, NC
08.2021 - 03.2025
- Processed accounts payable and receivable transactions efficiently.
- Maintained accurate financial records using accounting software.
- Prepared and organized invoices for timely payment processing.
- Processed payoff requests promptly while maintaining confidentiality of customer information.
- Operated multi-line switchboard to connect incoming calls efficiently.
- Managed call routing to appropriate departments, ensuring seamless communication.
- Maintained clear documentation of inventory transactions and adjustments.
- Processed applications for new titles, transfers and duplicate titles.
Retail Merchandiser
Hallmark Gold Crown
Wilson, NC
07.2019 - 04.2021
- Organized product displays to increase customer engagement and drive sales.
- Collaborated with management to plan seasonal merchandising strategies.
- Updated store planograms with management to optimize product placement and presentation.
- Conducted regular audits of merchandise placement for compliance with brand guidelines.
- Monitored inventory levels and restocked merchandise to ensure product availability.
- Trained new staff on merchandising techniques and store standards.
- Maintained accurate inventory records of all stock items.
- Ensured compliance with company policies and procedures regarding safety regulations.
Customer Service Representative
AMC Theatres
Wilson, NC
12.2015 - 07.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Handled customer inquiries and resolved issues efficiently.
- Processed transactions using point-of-sale systems accurately.
- Developed strong customer relationships to encourage repeat business.
- Trained new staff on customer service standards and procedures.
- Collaborated with team members to ensure smooth operations during peak hours.
- Oversaw concessions inventory and replenished supplies promptly.
- Maintained cleanliness and organization in the lobby and concession areas.
- Monitored order progress from initiation to completion. from start to finish to ensure timely delivery of goods or services.
Key Holder / Shift Leader
Tutti Frutti
Ocean City, MD
05.2015 - 08.2015
- Executed key holder responsibilities by opening and closing the store and setting alarms.
- Opened and closed the store, ensuring security and operational readiness.
- Assisted customers with product inquiries and provided excellent service.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Managed inventory levels, restocked shelves, and organized products effectively.
- Ensured register accuracy to maintain financial integrity.
- Trained new staff on store policies, procedures, and customer service standards.
- Maintained cleanliness of the store environment to enhance customer experience.
Education
Bachelor of Science - Administration
University of Phoenix
Wilson, NC07-2021
High School Diploma -
Sussex Central High School
Georgetown, DE05-2015
Skills
- Billing reconciliation
- Payment processing
- Customer service
- Account management
- Customer relationship
- Office administration
- Regulatory compliance
- Team collaboration
- Problem solving
- Effective communication
- Conflict mediation
- Time management
Timeline
Patient Care Representative
Lake Eye Associates
04.2025 - Current
Accounting Clerk
Hubert Vester Auto Group
08.2021 - 03.2025
Retail Merchandiser
Hallmark Gold Crown
07.2019 - 04.2021
Customer Service Representative
AMC Theatres
12.2015 - 07.2019
Key Holder / Shift Leader
Tutti Frutti
05.2015 - 08.2015
Bachelor of Science - Administration
University of Phoenix
High School Diploma -
Sussex Central High School