TORI TURGEON
Minnetonka,MN
Summary
Energetic sport communication major (B.A., Dec 2025) with 5 years of hands-on experience leading youth programs, supervising recreation facilities, and delivering first-class guest service at large-scale sporting venues. Recognized for clear communication, social media savvy, and a commitment to safe, engaging environments for athletes and fans alike. Seeking to leverage event management, communication/marketing, and customer service skills in a collegiate or professional sports setting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Services Representative
Target Center (ASM Global)
Minneapolis, MN
11.2024 - Current
- Greet and guide up to 18,000 fans per event, scanning tickets, directing traffic flow, and troubleshooting seating issues to enhance overall fan experience.
- Collaborate with security and event operations teams to ensure compliance with venue safety regulations.
Building Supervisor / Child-Care Attendant
Williston Fitness Center & The Marsh
Minnetonka, MN
12.2020 - Current
- Monitor 20,000 sq ft of fitness spaces, gym, and basketball court, inspecting equipment daily to maintain a safe, welcoming environment for 200+ members per shift.
- Coordinate reservations for tennis courts and lap-lane scheduling, reducing booking conflicts by proactively communicating availability to patrons.
- Set up and host 10-15 birthday parties per month, ensuring décor, equipment, and safety protocols meet client expectations.
- Deliver engaging activities (arts, movies, active play) for children aged 6 months-10 years, earning 95 % positive parent feedback in post-visit surveys.
Operations & Fan-Engagement Shadow
Minnesota Twins - Professional Sports Experience (PSE) Program
Minneapolis, MN
05.2024 - 06.2024
- Shadowed front-office staff in ticketing, marketing, and game-day operations, contributed ideas, and learned about their roles through weekly classes.
- Approached fans and engaged in conversation through practical interpersonal and people skills.
- Collaborated closely with other students and the Guest Services Department on game days.
Park Adventures & Kid's Corner Leader
City of Minnetonka
Minnetonka, MN
06.2018 - 08.2023
- Planned and led daily sports clinics, crafts, and field games for 50+ children (ages 5-12), emphasizing teamwork and skill development.
- Communicated program updates to parents and staff, and maintained accurate attendance and incident records.
Education
Bachelor of Arts - Sport Communication
Concordia University, St Paul (CSP)
St Paul, MN12.2025
Skills
- Youth program leadership and coaching
- Facility and event operations
- Guest and member services
- Public speaking and presentation
- Social media content creation
- Team collaboration and work ethic
Technical And Social Media Proficiencies
- Snapchat
- Canva
- Microsoft 365
- Google Workspace
- WhenIWork
- RecTrac
Community Service
- Volunteer, Hopkins Youth Sports coaching clinics, 2019-2021
- Salvation Army kettle campaign, 2019-2021
- Feed My Starving Children meal-packing, 2019
- New Ulm Food Shelf, 2019
- Zion Lutheran Church Thanksgiving Meals, 2019 -2021
Campus And Club Involvement
- Member, Communication Club, 10/23 - Present
- Intramural Volleyball, Badminton, Dodgeball, 09/23 - Present
Leadership And Athletics
Concordia University Softball (NCAA DII), St Paul, MN, 09/22, 11/24, Commit 20-30 hrs/week to training, travel, and competition while upholding a 3.96 GPA., Model NCAA compliance and sportsmanship for under-class teammates; received NSIC Academic Team of Excellence, 2024-25.
Certification
- Stukent Social Media Simternship Certificate
- Stukent Public Relations Simternship Certificate
Timeline
Guest Services Representative
Target Center (ASM Global)
11.2024 - Current
Operations & Fan-Engagement Shadow
Minnesota Twins - Professional Sports Experience (PSE) Program
05.2024 - 06.2024
Building Supervisor / Child-Care Attendant
Williston Fitness Center & The Marsh
12.2020 - Current
Park Adventures & Kid's Corner Leader
City of Minnetonka
06.2018 - 08.2023
Bachelor of Arts - Sport Communication
Concordia University, St Paul (CSP)
Similar Profiles
BEVERLY HANSONBEVERLY HANSON
Guest Services/Housekeeping at ASM Global (Target Center/US Bank Stadium)Guest Services/Housekeeping at ASM Global (Target Center/US Bank Stadium)
Dave DvorakDave Dvorak
Painter/Maintenance Supervisor at Target CenterPainter/Maintenance Supervisor at Target Center
Natasha MartinNatasha Martin
Usher at Target CenterUsher at Target Center
Rachel HolmesRachel Holmes
Vice President, Marketing and Customer Care at ApplianceSmart Contracting Inc.Vice President, Marketing and Customer Care at ApplianceSmart Contracting Inc.
Alexis StarkAlexis Stark
Bartender and Server at Olive GardenBartender and Server at Olive Garden