Akil Winston
New York,New York
Summary
Dynamic luxury hospitality professional committed to operational excellence and delivering seamless, high-touch guest experiences. Known for streamlining processes, elevating service standards, and thriving in fast-paced, high-pressure environments. I brings a strong foundation in both leadership and front-of-house operations, consistently optimizing workflows while maintaining exceptional attention to detail. I am dedicated to building long term, trust-based relationships with top clients, UHNW guests, and key partners through personalized service, thoughtful engagement, and a forward-thinking approach to client care.
Overview
4
4
years of professional experience
Work History
Guest Services Representative
Waldorf Astoria New York
08.2024 - Current
- Delivered bespoke services to VIP and UHNW guests fostering repeat stays and strong brand loyalty.
- Partnered with internal teams to coordinate luxury events, private dinners. And exclusive experiences.
- Recognized for elevating guest satisfaction scores and upselling premium suites and amenities.
- Previous: Times Square Edition
Outlet Manager
Pelican Hill Resort
02.2022 - 08.2024
- Directed operations for four distinct luxury retail outlets within a Forbes 5-Star resort.
- Managed and developed a team of 20 associates, including hiring, training, scheduling, and performance management.
- Designed and executed guest engagement initiatives to elevate the luxury shopping experience and boost revenue.
- Ensured compliance with Forbes and luxury service standards, creating a seamless high-end guest experience.
- Oversaw visual merchandising strategies to ensure brand alignment and maximize product appeal across diverse retail environments.
Education
A.S - Business Management
El Camino College
04-2026
Skills
- Operational Leadership
- UHNW & VIP Relationship Management
- Luxury Clienteling & CRM Strategy
- VIP Event & Experience Design
- Loyalty Program Development
- Upselling & Cross-Selling
- White-Glove Service Standards
- Team Development & Training
- Revenue Growth & Portfolio Development
- Guest relationship management
- Luxury service standards
- Upselling techniques
Accomplishments
Employee of the Month Nominee
Employee of the Quarter Nominee
Leader of the Quarter Nominee
Languages
English
Native or Bilingual
Timeline
Guest Services Representative
Waldorf Astoria New York
08.2024 - Current
Outlet Manager
Pelican Hill Resort
02.2022 - 08.2024
A.S - Business Management
El Camino College