Tori Wilkerson
Orlando,FL
Summary
Seasoned professional with experience onboarding staff, improving workflows, and supporting operational efficiency in high-volume environments. Skilled in training team members on systems and procedures, analyzing processes to improve performance, and ensuring accuracy in patient and administrative data. Proven ability to enhance team productivity and deliver high-quality service.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Medical Office Representative
AHMG- Florida Epilepsy Center
08.2025 - Current
- Coordinated high volume patient scheduling, improving workflow efficiency and reducing appointment conflicts
- Managed patient scheduling for appointments and follow-ups efficiently.
- Verified insurance coverage and collected co-payments or balances due.
- Assisted patients with registration and maintained updated medical records.
- Processed patient referrals to ensure timely access to specialist care.
- Trained new team members through office procedures and software applications to enhance operational efficiency and team integration.
- Utilized Five9 software to manage incoming and outgoing calls.
Nursing Assistant
ORMC
09.2024 - 08.2025
- Provided basic care and assisted patients with daily activities to enhance comfort and well-being.
- Monitor and document vital signs
- Transported patients safely to and from rooms within the hospital to ensure timely medical attention.
- Ensured accuracy of patients' information to maintain data integrity.
- Maintained awareness of health and safety guidelines to uphold patient safety and compliance standards.
- Ability to work independently and in a team environment
Service Manager
Hyundai
10.2020 - 06.2023
- Resolved customer inquiries and issues, managing over 100 daily calls and overseeing distribution of monthly bonuses and timesheet approvals.
- Managed client records and facilitated the scheduling of client appointments, ensuring a streamlined and efficient process.
- Ensured inventory accuracy and delivered policy and service information while executing cashier duties professionally.
Customer Representative
Kingdom Tree Insurance Group
10.2019 - 09.2020
- Addressed customer inquiries and resolved issues, enhancing client satisfaction, and contributing to sales growth.
- Analyzed customer requirements to suggest proper products or services, ensuring tailored solutions to individual needs.
- Updated customer account information in the database, ensuring accuracy and consistency in client records.
Compliance Officer
Department of Agriculture & Consumer Services
12.2017 - 05.2019
- Accurately performed data entry tasks, identifying and rectifying discrepancies to maintain system integrity.
- Managed customer correspondence related to document deficiencies, while ensuring adherence to regulatory and internal policy standards.
Supervisor
Garnet & Gold
08.2015 - 12.2017
- Coordinated staff scheduling and task assignments to optimize shift productivity and maintain operational efficiency in a high-volume retail setting.
- Managed inventory control by scanning and organizing incoming and outgoing merchandise, ensuring accurate stock levels and effective store layouts.
- Processed customer transactions, maintained financial accuracy during register operations, and executed daily cash management activities, including register closeouts and bank deposits.
Extended Day Enrichment Program Counselor
Leon County Schools
Tallahassee, USA
06.2014 - 06.2015
- I ensured a safe, nurturing environment for students during after-school hours, fostering emotional and social well-being.
- Facilitated homework assistance, led arts and crafts, and organized sports and games to promote teamwork and physical health.
- Counseled students on academic and personal issues to support their development.
- Collaborated with teachers and parents to address student needs effectively.
Education
Bachelors - Business Management
Seminole State College
Orlando, FL 07.2025 -
Retail Merchandising & Product Development
Florida State University
Tallahassee, FL06-2017
Associate's degree -
Tallahassee Community College
Tallahassee, FL06-2015
High School Diploma -
Leon High School
Tallahassee, FL05-2013
Skills
- Patient scheduling
- Insurance Verification
- Compliance documentation
- HIPAA guidelines
- Process optimization
- Training & Onboarding
- Call center operations
- Team leadership
- Communication (Written & Verbal)
- Conflict resolution
Certification
- Certified Insurance Representative, 2020, All-Lines Training
- CPR Certified, 2025
- Cosmetology license 2024
Timeline
Medical Office Representative
AHMG- Florida Epilepsy Center
08.2025 - Current
Bachelors - Business Management
Seminole State College
07.2025 -
Nursing Assistant
ORMC
09.2024 - 08.2025
Service Manager
Hyundai
10.2020 - 06.2023
Customer Representative
Kingdom Tree Insurance Group
10.2019 - 09.2020
Compliance Officer
Department of Agriculture & Consumer Services
12.2017 - 05.2019
Supervisor
Garnet & Gold
08.2015 - 12.2017
Extended Day Enrichment Program Counselor
Leon County Schools
06.2014 - 06.2015
Retail Merchandising & Product Development
Florida State University
Associate's degree -
Tallahassee Community College
High School Diploma -
Leon High School