Tori Wilson
Cleveland
Summary
Dedicated professional with expertise in customer service and hospitality. Proven skills in cleaning and maintaining high standards in healthcare settings. Committed to enhancing patient experiences through effective communication and efficient coordination.
Detail-oriented Health Unit Coordinator with a strong background in customer care and cleaning services. Skilled in managing patient admissions, maintaining medical records, and facilitating effective communication between patients and healthcare teams. Ready to improve operational efficiency and patient satisfaction.
Reliable housekeeper with a solid track record of maintaining cleanliness in healthcare environments. Known for strong time management and communication skills. Focused on ensuring high standards of hygiene and supporting patient care initiatives.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Housekeeper
Sprenger Health Care Systems
Twinsburg
04.2019 - Current
- Conduct cleaning in resident rooms to comply with company standards
- Collecting soiled linen for various areas
- Washing, drying, folding, and delivering clean linens
Health Unit Coordinator
Cleveland Clinic
Cleveland
02.2024 - 11.2025
- Coordinated patient admissions and discharges within a fast-paced healthcare environment.
- Managed medical records and ensured compliance with privacy regulations.
- Assisted healthcare team in scheduling appointments and managing calendars.
- Facilitated communication between patients, families, and medical staff effectively.
- Maintained inventory of medical supplies and ordered as necessary for operations.
- Utilized electronic health record systems to update patient information promptly.
- Organized patient care activities to enhance workflow efficiency in the unit.
- Supported continuous improvement initiatives for operational processes in healthcare delivery.
- Answered incoming calls and routed them to the appropriate departments or staff members.
- Coordinated communication between various departments within the facility regarding patient care needs.
- Processed paperwork related to hospital admissions, discharges, and transfers.
- Organized patient records, charts, and other documents in an orderly manner.
- Managed daily operations of the health unit including filing, faxing, photocopying.
Janitorial
Strongsville Mall
Strongsville
11.2018 - 05.2019
- Cleaned the restrooms on a rotating schedule to keep up standard described by mall management
- Food court was cleaned on continuous rounds to keep up with high traffic especially during holiday season
- Detail cleaned glass, railings, and hallways when traffic in the mall was slow
Team Trainer
Taco Bell
Cleveland
06.2012 - 02.2018
- Entered customer orders using POS system
- Stocked work area at end of shift for next crew member to take over
- Worked on food line when needed per level of customers to be served
- Cleaned various areas of store to upkeep good image. Including removing trash to dumpsters.
- Trained new crew members on how to do their job
Crew Member
Boston Market
11.2016 - 02.2017
- Prepped food for the day
- Served food to guests
- Cleaned work station to upkeep good image for business
Deli Clerk
Daves Supermarket
Cleveland
11.2015 - 11.2016
- Served customers in the deli, seafood, and hot foods counter
- Prepped each of the three counters for the day with necessary stock
- Cleaned each station at end of shift to prepare the next shift
Education
Medical Assistant -
Larock Healthcare Acedemy
Middleburg Heights , Oh 02.2024 - 10.2025
High school or equivalent -
Parma Community High School
Parma, OHSkills
- Customer Care
- Customer Service
- Housekeeping
- Cleaning
- Cash Register
- Hospitality
- Time Management
- Communications
- Cooking
- Residential Cleaning
- Laundry
- Caregiving
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
Conscientiousness, Highly Proficient, 12/01/19, Tendency to be well-organized, rule-abiding, and
Timeline
Health Unit Coordinator
Cleveland Clinic
02.2024 - 11.2025
Medical Assistant -
Larock Healthcare Acedemy
02.2024 - 10.2025
Housekeeper
Sprenger Health Care Systems
04.2019 - Current
Janitorial
Strongsville Mall
11.2018 - 05.2019
Crew Member
Boston Market
11.2016 - 02.2017
Deli Clerk
Daves Supermarket
11.2015 - 11.2016
Team Trainer
Taco Bell
06.2012 - 02.2018
High school or equivalent -
Parma Community High School