Toria Jones
Garland,TX
Summary
Proactive and results-oriented professional with notable experience at United Healthcare, adept in customer service and problem-solving. Excelled in managing high-stress situations, enhancing team efficiency, and elevating customer satisfaction through empathetic service. Demonstrates exceptional teamwork, collaboration, and computer skills, contributing to significant improvements in processes and services.
Overview
4
4
years of professional experience
Work History
Team Member
Buccee’s
Royse City, TX
08.2022 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Customer Service Representative
United Healthcare
07.2021 - 04.2022
- Promptly responded to inquiries and requests from prospective customers.
- Sought ways to improve processes and services provided.
Customer Service Representative
Amazon
08.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Legacy High School
Mansfield, TX05.2020
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Following instructions
- Computer skills
Timeline
Team Member
Buccee’s
08.2022 - Current
Customer Service Representative
United Healthcare
07.2021 - 04.2022
Customer Service Representative
Amazon
08.2020 - 01.2021
Legacy High School