Toria Russell
Katy,TX
Summary
Supervisor with extensive experience in enhancing customer satisfaction and service delivery. Skilled in employee training, problem resolution, and time management, consistently achieving results in fast-paced environments. Demonstrated ability to improve team performance and customer interactions through effective training on service standards. Committed to fostering a communicative culture that empowers employees and drives company success.
Overview
4
4
years of professional experience
Work History
Supervisor
K9 Resorts Daycare & Luxury Hotel
Katy, Texas
07.2024 - 11.2025
- Supervised front desk operations to ensure seamless service delivery.
- Trained new employees on customer service standards and operational protocols.
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction.
- Maintained accurate daily transaction records, including cash handling and credit card processing.
- Demonstrated strong problem-solving skills in high-pressure front desk situations.
Car Wash Attendant
Mint Express Carwash
Katy, Texas
08.2023 - 07.2024
- Maintained clean, organized workspace to optimize task efficiency.
- Demonstrated strong time management by prioritizing tasks based on urgency.
- Consistently maintained positive attitude while managing high-pressure situations.
- Adhered to strict timelines to ensure prompt customer service delivery.
- Sold memberships, contributing to overall revenue growth.
Cleaner
Blackburn Orthodontics
Katy, Texas
08.2021 - 07.2023
- Executed thorough cleaning and sanitization of assigned areas, including dusting, sweeping, mopping, and vacuuming.
- Maintained cleanliness standards and hygiene compliance with company policies and regulations.
- Managed inventory of cleaning supplies, ensuring prompt restocking to prevent shortages.
- Adhered to established protocols for handling hazardous materials, following safety guidelines consistently.
Education
Associate of Science - Criminal Jus
Houston Community College
Houston, TX07-2026
High School Diploma -
Seven Lakes High School
Katy05-2023
Skills
- Customer service and support
- Employee training and development
- Time management
- Problem resolution
- Front desk operations
- Inventory management
- Communication skills
- Adaptability
- Sales experience (3-5 years)
- Computer proficiency
- Team leadership
- Supervisory experience
- Phone etiquette
- Team collaboration
- Heavy lifting capabilities
- Office administration experience
- Attention to detail
Timeline
Supervisor
K9 Resorts Daycare & Luxury Hotel
07.2024 - 11.2025
Car Wash Attendant
Mint Express Carwash
08.2023 - 07.2024
Cleaner
Blackburn Orthodontics
08.2021 - 07.2023
Associate of Science - Criminal Jus
Houston Community College
High School Diploma -
Seven Lakes High School