Summary
Overview
Work History
Education
Skills
Timeline
Generic

Toria Sumpter

Covington,WA

Summary

Compassionate advocate with a bachelor's degree in psychology and a strong background in customer support. Skilled in problem-solving, active listening, and documentation. Builds trust, maintains composure under pressure, and connects clients with vital resources. Committed to trauma-informed advocacy and community support initiatives.

Overview

9
9
years of professional experience

Work History

Customer Service

MudBay
02.2023 - 09.2024
  • Established trust with customers through active listening, identifying needs, clearly explaining options, and empathetically resolving sensitive pet care and nutrition inquiries
  • Partnered with team members to deliver tailored solutions that addressed customer needs
  • Executed accurate processing of customer transactions using multiple point-of-sale systems
  • Kept workspace tidy by regularly cleaning surfaces and organizing products

Senior Dog Trainer

Off Leash K9 Training
05.2021 - 12.2022
  • Trained over 200 dogs of all ages and breeds
  • Provided round-the-clock care for dogs during two-week training sessions
  • Mentored new dog trainers
  • Ensured cleanliness and organization of training facility to promote a safe learning environment
  • Maintained a clean and organized training facility
  • Managed customer service and sales to enhance client satisfaction and retention

Receptionist

Dogtopia Daycare and Boarding
01.2019 - 11.2019
  • Exercised calm judgment in fast-moving situations, de-escalated conflicts, maintained safety, and communicated clearly with clients and team members to address concerns.
  • Managed and organized office supply inventory, ensuring timely availability for team needs.
  • Assessed client needs through consultations to tailor package deals effectively.

Receptionist

Raab Chiropractic
01.2016 - 12.2018
  • Completed new client registration by gathering accurate information, processing paperwork, and addressing inquiries with professionalism to support client satisfaction
  • Coordinated owner's schedule to ensure timely appointments and efficient time management
  • Calculated and itemized bills for services to provide clear billing statements to clients

Education

Bachelor's Degree - Psychology

Southern New Hampshire University
Manchester, NH
08-2026

Associate in arts -

Green River College
Auburn, WA
01-2025

Skills

  • Customer support
  • Team collaboration
  • Conflict resolution
  • Effective communication
  • Time management
  • Organizational skills

Timeline

Customer Service

MudBay
02.2023 - 09.2024

Senior Dog Trainer

Off Leash K9 Training
05.2021 - 12.2022

Receptionist

Dogtopia Daycare and Boarding
01.2019 - 11.2019

Receptionist

Raab Chiropractic
01.2016 - 12.2018

Bachelor's Degree - Psychology

Southern New Hampshire University

Associate in arts -

Green River College
Toria Sumpter