I am a dedicated and versatile professional with extensive experience in customer service and armed forces maintenance. Committed to continuous learning and personal growth, actively seeking opportunities to expand knowledge across diverse subjects. A collaborative team player who prioritizes group success while demonstrating strong leadership capabilities in any situation. Eager to leverage skills and expertise to support organizational goals and drive results effectively. Throughout my multiple roles in various positions I have trained and lead fellow staff and in conducting daily operations as efficiently and precisely as instructed by my superiors, and often suggested ways to better improve SOPs to ensure overall faster, safer, or more efficient work being done.
My position was to achieve a secure environment for vehicles, warehouses, and bars through diligent monitoring and protection efforts. Enhanced asset safety and operational continuity by strictly adhering to security protocols. Fostered teamwork in planning and executing security measures, leading to heightened safety and effective threat response.
During my military service I was deployed to the Texas-Mexico Border to ensure secure borders and apprehend dangerous individuals and prevented cartel operations. Furthermore, I have collaborated with law enforcement agencies such as DPS State Troopers, Border Patrol and BORTAC to coordinate joint operations and information sharing. Led crisis response teams during emergency situations, ensuring effective communication and coordination. Prepared detailed reports documenting incidents, findings, and recommendations for future actions. Investigated and reported crimes, accidents, offenses, and damage to property.
Performed preventative maintenance, troubleshooting, and comprehensive repairs on over 1000+ tactical vehicles, including HMMWVs, 6x6s, and 8x8 Heavy Wheeled Vehicles. Maintained compliance with military vehicle inspection standards and adhered to safety procedures. Assisted in the coordination and security of equipment transport operations. Trained and supervised junior soldiers in vehicle diagnostics and safety procedures. As well as certified in driving all of the above including heavy machinery like Bulldozers, Crane-attached Trucks, and Forklifts.
Provided exceptional customer service, addressing inquiries and resolving issues promptly. Operated ticketing and concession systems efficiently to enhance guest experience. Collaborated with team members to maintain cleanliness and organization in screening areas. Assisted in training new staff on operational procedures and customer interaction techniques. Monitored inventory levels, ensuring timely restocking of concession supplies for smooth operations.
Implemented safety protocols to ensure compliance with health regulations during service delivery. Supported promotional events by setting up displays and engaging guests effectively. Facilitated communication between departments to streamline workflow and improve efficiency in operations. Kept work areas clean, organized, and safe to promote efficiency and team safety. Learned all required tasks quickly to maximize performance. Developed strong customer service and product knowledge skills to enhance individual and team performance.
Although my interests are vast My most valued hobbies include, Software and AI machine learning Starting my own Contract Compliance Agency, and Playing Piano