Toriana Campbell
Glennville,GA
Summary
Dedicated and enthusiastic dispatcher with 15+ years of customer service experience. Hard-working, team player with successful expertise in a face paced environment. Responsible, self-motivated and highly organized when working with little to no supervision.
Overview
15
15
years of professional experience
Work History
DISPATCHER
MOBILE IV NURSES
01.2021 - Current
- Demonstrate excellent communication (written & verbal) and listening with both providers and patients
- Exhibit exceptional time management and organization skills when coordinating incoming appointments with providers
- Express empathy and compassion with patients
- Ability to keep calm and thrive in stressful situations
- Present superb multitasking skills while juggling multiple different programs
LEAD ANIMAL CARE TECHNICIAN
SURPRISE A.H.
01.2017 - 01.2019
- Assessed overall health of animals using medical problem-solving practices (SOAP/TPR) and reported to doctors
- Administered anesthesia to animals and tracked their responses
- Performed venipuncture and intubation of animals; Placed IV catheters and prepared animals sterilely for surgery
- Restrained animals during exams and procedures
- Supported an average of 15 animal surgeries per week by preparing the animals, maintaining surgical equipment, and monitoring animal condition following surgery
- Ongoing evaluation, goal setting for treatment of patients, progression of treatment and planning for discharge
- Assist veterinarian and monitor anesthesia during orthopedic surgical procedures
ANIMAL CARE TECH
PRESCOTT VALLEY A.H.
01.2016 - 01.2017
- Assessed overall health of animals using medical problem-solving practices (SOAP/TPR) and reported to doctors
- Communicating with clients about unique pet health concerns and offering guidance on preventative care, medications and other treatments
- Assisting veterinarians and veterinary medical teams through day-to-day function of the hospital and communicating with the team to maintain the flow of patients
- Inducing and monitoring anesthesia for procedures and surgery
- Collected, prepared and labeled samples for laboratory testing, culture and microscopic examination
- Perform radiography; Evaluation quality and technique of radiographs and proper adjustments
ANIMAL CARE TECH/FRONT DESK
YAVAPAI HUMANE
01.2015 - 01.2016
- Assisting clinic staff with intake examinations and euthanasia
- Data entry for medical intakes and surgeries
- Opening and closing duties for front desk
- Promoting excellent customer service during all stages of their visit
- Monitor and maintain the health of all animals in our care
KENNEL TECHNICIAN
HASSAYAMPA CANINE RESORT
01.2014 - 01.2015
- Provided animals with food and water
- Cleaned and serviced all kennels and open spaces
- Followed and strict list of SOAPs on a daily basis
- Administered medications as and when needed
- Ensured animal comfort at all times
BARTENDER
NATIVE GRILL & WINGS
01.2012 - 01.2014
- Responsible for maintaining outstanding customer service
- Quickly adapted to new promotional recipes
- Handling large volumes of customers
- Responsible for opening and closing duties of the restaurant
- Hosted promotional events to bring in new customers
BARTENDER/SUPERVISOR
UNCLE BEARS BREWERY
01.2010 - 01.2012
- Trained service staff to enhance customer service and increase profits through suggestive selling
- Promoted company at sporting events and concerts throughout the valley
- Kept the bar well stocked as well as kept track of inventory
Education
Wildlife Conservation & Forestry -
Penn Foster
Scottsdale, Arizona12.2024
Canine Health & Behavior -
Yavapai Community College
Prescott, Arizona01.2015
General Education -
Primavera
Chandler, Arizona01.2006
Skills
- Ability to handle multiple calls and tasks at once
- Excellent communication (verbal and written) and listening skills
- Highly skilled in staying calm and working efficiently during stressful situations
- Exceptional organizational skills
- Outgoing, friendly personality when communicating with team mates and patients
Timeline
DISPATCHER
MOBILE IV NURSES
01.2021 - Current
LEAD ANIMAL CARE TECHNICIAN
SURPRISE A.H.
01.2017 - 01.2019
ANIMAL CARE TECH
PRESCOTT VALLEY A.H.
01.2016 - 01.2017
ANIMAL CARE TECH/FRONT DESK
YAVAPAI HUMANE
01.2015 - 01.2016
KENNEL TECHNICIAN
HASSAYAMPA CANINE RESORT
01.2014 - 01.2015
BARTENDER
NATIVE GRILL & WINGS
01.2012 - 01.2014
BARTENDER/SUPERVISOR
UNCLE BEARS BREWERY
01.2010 - 01.2012
Wildlife Conservation & Forestry -
Penn Foster
Canine Health & Behavior -
Yavapai Community College
General Education -
Primavera
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