Toriana Miles-May

Sales Representative (Warren, MI) 7/2019-2/2020

• Reached out to customers after completed sales to suggest additional service or product purchases.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

UIA Contractor (Ann Arbor, MI) 6/2021-12/2021

• Assist Claimants with teach issues
• Update profile (email address, phone number, license or state ID number.
• Verified employment and wages quarterly

Data Entry Clerk (Detroit, MI) 12/2021-1/2022

• Collected and organized information for entry, prioritizing entries to increase efficiency.
• Identified and corrected data entry errors to prevent duplication across systems.
• Contacted customers via phone or email to address data inquiries.

Administrative Assistant (Pontiac,MI) 6/2022-7/2022

• Coordinated appointments, meetings and conferences.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Answered phone calls and emails to provide information, resulting in effective business correspondence

Intake Coordinator/Administrator (Farmington Hills,MI) 9/2022-12/2022

• Scheduled appointments for patient consultations, Test and procedures.
• Issued, gathered and inspected intake forms to confirm correct signatures and information.
• Complied physical and digital documents, charts and reports.

Administration Assistant (Detroit,MI) 1/2023- 6/2023

• Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
• Developed administrative processes to achieve organizational objectives and improve office efficiency.
• Greeted visitors or callers to handle questions or direct to appropriate staff.
• Created spreadsheets in Microsoft Excel for record-keeping and reporting.

Transport Driver 3/2022-1/2023

• Completed transfers at hubs and final destinations to keep routes on schedule.
• Maintained safe driving habits to protect property and general public on roadways.
• Inspected truck for defects and safe operating conditions before, during and after trips.

Production Operator 1/2021-6/2021

• Responsible for production activities in a manufacturing environment to optimize resource use, minimize costs and maintain quality standards.
• Undertaking production activities to transform tangible inputs (e.g. raw materials or semi-finished goods) into finish products.
• Boxed, labeled and moved items to keep production lines moving swiftly.

• Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
• Identified customer needs by asking questions and advising on best solutions.
• Achieved monthly and quarterly quotas while maintaining appropriate KPI. Resolved customer complaints by offering creative solutions and incentives.
• Established and maintained good public relations and networking within community to develop business.

• Managed bar area, create cocktails and design menu, handled inventory, regulation compliance and customer relationships.
• Ensured a clean working environment for customers as well as other employees.
• Performed all end of day duties including tallying up and verifying all cash and credit card transactions.
• Ability to handle conflict, strike up pleasant conversations, and ensure customer satisfaction is