Microsoft Office
Tori McKee
Munford,Tn
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Loan Assistant I
Insouth Bank
11.2020 - 02.2023
- Communicated with clients on loan application outcomes and credit inquiries, boosting satisfaction.
- Verified collateral values and executed credit checks, aiding risk management.
- Maintained precise records of loan transactions in internal systems.
- Provided administrative support through appointment scheduling and file management.
- Gathered financial histories, environmental reports, and property appraisals for analysis.
- Checked application documents for completeness and compliance with bank standards.
- Reviewed credit reports for accuracy from credit bureaus.
- Participated in team meetings for project progress discussions.
CsrII/Teller II
Insouth Bank
04.2017 - 02.2023
- Processed transactions including check cashing, deposits, and withdrawals while ensuring compliance with verification protocols.
- Conducted end-of-shift cash drawer reconciliations to verify totals against computer data and balance the cash vault.
- Provided support for digital banking services, enhancing customer satisfaction and digital platform usage.
- Addressed customer complaints professionally and effectively.
- Trained new tellers on operational procedures and systems while maintaining knowledge of banking regulations.
- Handled large volumes of currency accurately with minimal errors while ensuring confidentiality of customer records.
- Verified customer identification to comply with laws and explained account information in detail when needed.
- Ordered checks, placed stop payment orders, and conducted additional services for customers.
Business Manager/Owner
Rodent Shack
Memphis, TN
11.2014 - 05.2022
- Managed inventory and maintained meticulous records for rodent stock, bedding, and feed to ensure optimal conditions and availability.
- Developed and implemented employee training programs for the maintenance and care of rodent habitats, enhancing overall team efficiency.
- Coordinated customer interaction across various communication platforms, ensuring timely processing and fulfillment of orders.
- Administered routine snake care and quarantine protocols, alongside scheduling customer pickups and managing weekly payroll operations.
- Managed daily operations ensuring efficiency and productivity in a retail environment.
- Developed budgets and monitored expenses to ensure financial discipline within the organization.
- Resolved customer inquiries promptly, fostering a positive shopping experience for patrons.
- Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
Education
Master of Science - Mental Health Counseling
Walden University
Minneapolis, MN02.2013
Bachelor of Science - Criminal Justice
Kaplan University
Memphis, TN04.2008
Associate of Applied Science - Criminal Justice
Kaplan University
Memphis, TN06.2006
Skills
- Microsoft Office
- Administrative support
- Data entry
- Customer service
- Team collaboration
- Credit assessment
- Compile documents
- Verbal and written communication
- Background checks
Certification
- CNP - Certified Notary Public
- Microsoft Excel, Coursera - 8/2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkInternshipWork Location
RemoteImportant To Me
Work from home optionFlexible work hoursWork-life balanceCompany CultureSoftware
Languages
English
Native or Bilingual
Timeline
Loan Assistant I
Insouth Bank
11.2020 - 02.2023
CsrII/Teller II
Insouth Bank
04.2017 - 02.2023
Business Manager/Owner
Rodent Shack
11.2014 - 05.2022
Master of Science - Mental Health Counseling
Walden University
Bachelor of Science - Criminal Justice
Kaplan University
Associate of Applied Science - Criminal Justice
Kaplan University
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