Torie Cryer
Fort Worth,TX
Summary
Dedicated professional with extensive experience in social services, project management, and workforce coordination. Proven track record of maintaining accurate records, facilitating communication among diverse stakeholders, and implementing efficient processes to enhance program effectiveness. Skilled in data management and reporting, with a strong commitment to supporting individuals and communities through strategic planning and collaboration.
Overview
7
7
years of professional experience
Work History
Program Manager
DFW Angels
Irving, TX
06.2024 - Current
- Lead and oversee all DFW Angels programs, supervising case managers and interns while ensuring alignment with organizational goals and compliance with policies.
- Plan and execute key program events, volunteer training sessions, and family engagement activities, increasing community involvement and program participation.
- Interview, hire, and coach Case Managers; lead weekly team meetings and hold staff accountable for task completion, family matching, and service quality.
- Resolve program-related concerns, including volunteer match changes and family support issues, fostering a responsive and supportive environment.
- Monitor program data in Apricot360, ensuring accurate documentation, conducting audits, and contributing to a 67% improvement in program performance.
- Build and sustain partnerships with child welfare agencies and community organizations to enhance service delivery and expand referral networks.
Administrative Services Coordinator
Leadership Worth Following
Irving, TX
06.2023 - 05.2024
- Collaborated closely with Executives and CEOs from major companies such as Pioneer Natural Resource, HEB, Veolia, Casey's, and Kadant Solutions, managing complex projects and ensuring seamless execution of leadership development assessments.
- Coordinated and facilitated comprehensive leadership development programs, working alongside industrial psychologists to administer assessments like Ravens, Myers-Briggs, Hogan, Watson PPM, and DRiV, both in-person and virtually.
- Strategically planned and managed full-day schedules for executives, providing detailed instructions for completing assigned assessments and ensuring a smooth and productive experience.
- Spearheaded the development and implementation of robust document control systems, ensuring the accuracy and reliability of organizational information while optimizing administrative processes for maximum efficiency.
- Drove project success from inception to completion using advanced project management software, expertly scheduling and monitoring progress to consistently meet critical deadlines and budgetary constraints.
- Utilized Smartsheet for financial tracking, ensuring that existing employees and contractors received credit for completed work, and maintaining accurate financial records.
- Orchestrated executive schedules, meticulously coordinating meetings, conference calls, and travel arrangements, while streamlining communication across various departments to enhance operational synergy.
- Delivered outstanding customer service by promptly addressing client and vendor inquiries, serving as the primary liaison on behalf of the executive team to foster strong business relationships.
- Led comprehensive pre-assessment activities, including data collection, analysis, and evaluation, producing detailed reports for internal and external stakeholders.
Court Visitor (Intern)
Tarrant County Probate Court One
Fort Worth, TX
01.2023 - 08.2023
- Conducted meticulous investigations and evaluations for guardianship proceedings, offering well-founded recommendations to Tarrant County Probate Courts.
- Analyzed intricate legal statutes, codes, and precedent-setting court decisions to craft the most strategic and impactful courses of action.
- Demonstrated unwavering commitment to staying abreast of dynamic legislative and regulatory guidelines, ensuring unwavering compliance.
- Executed comprehensive research methodologies to thoroughly prepare for court appearances, compiling pertinent case data with precision.
- Forged seamless collaboration with court investigators and attorney ad litems, proactively addressing documentation needs with efficiency and accuracy.
- Led interdisciplinary initiatives to assess guardianship imperatives, championing the holistic well-being of wards within managed care facilities.
Child Protective Investigator II
The Department of Family and Protective Services
Fort Worth, TX
11.2020 - 03.2022
- Conducted thorough investigations into reported allegations of abuse and neglect received by the department.
- Utilized comprehensive face-to-face interviews to generate detailed reports and accurately document investigative findings.
- Performed background history checks tailored to criminal history, CPS history, and medical history to determine child safety and future risk for harm.
- Collaborated with legal departments and supervisors to determine optimal courses of action for each case.
- Engaged families to understand family dynamics, challenges, and potential solutions while also identifying needs to determine the level of intervention required, including voluntary or court-ordered services.
- Prepared appropriate reports such as affidavits in coordination with the legal department and court system in preparation for testifying.
- Managed a caseload of 30+ cases involving varying allegations, including physical abuse, neglectful supervision, and medical neglect.
Juvenile Residential Officer II
Letot Residential Treatment Center
Dallas, TX
11.2019 - 10.2020
- Ensured procedural compliance by enforcing established policies set forth by the Texas Juvenile Justice Department and Dallas County.
- Supervised court-ordered juveniles and voluntary residents housed in a 72- and 32-bed facility.
- Served as the first responder for medical, safety, and security emergencies, as well as code red situations.
- Collected and analyzed daily data reports to assess and support the emotional and physical status of juveniles.
- Worked closely with therapeutic teams to facilitate counseling and group discussions for juveniles.
- Maintained accurate shift logs and reports, documenting routine activities, suspicious circumstances, and critical incidents.
- Established a strict culture of safety, resulting in improved overall performance.
Loss Mitigation Specialist
General Motors Financial
Arlington, TX
01.2019 - 11.2019
- Accurately processed all lease accounts according to their status, including early termination, total loss, and impounds.
- Served as a liaison between borrowers and lenders, collaborating with both parties to facilitate the repayment of vehicle leases.
- Partnered with insurance adjusters to efficiently process claims and manage lease accounts.
- Proactively contacted borrowers to assess the reasons for default, understand their individual intentions, and explore potential options for resolving issues.
Case Manager (Intern)
Meals on Wheels
Haltom City, TX
08.2018 - 12.2018
- Conducted psychosocial and needs assessment interviews with potential Meals on Wheels clients according to established governmental program protocols.
- Accurately documented information obtained from referrals, intakes, and recertifications to ensure that the Meals on Wheels database was up-to-date.
- Ensured that electronic content was legally compliant, secure, and accessible for relevant internal and external parties.
- Coordinated support services and facilitated effective communication between healthcare workers and patients to optimize patient outcomes.
Education
Master of Social Work - Social Work
University of Texas At Arlington, School of Social Work
Arlington, TX12-2023
Bachelor of Social Work - Social Work
University of Texas At Arlington, School of Social Work
Arlington,TX12.2018
Skills
- Administrative Coordination
- Youth and Executive Advising and Mentoring
- Project Management
- Executive Support
- Customer Service Excellence
- Research and Analysis
- Office Management
- Investigative Procedures
- Compliance and Regulatory Knowledge
- Interdisciplinary Collaboration
- Proficiency in Microsoft Office Tools
- Google Workspace Proficiency
- Crisis Intervention
- Therapeutic Support
- Stakeholder Communication
- Tiers-Class & Impact Data Systems
Timeline
Program Manager
DFW Angels
06.2024 - Current
Administrative Services Coordinator
Leadership Worth Following
06.2023 - 05.2024
Court Visitor (Intern)
Tarrant County Probate Court One
01.2023 - 08.2023
Child Protective Investigator II
The Department of Family and Protective Services
11.2020 - 03.2022
Juvenile Residential Officer II
Letot Residential Treatment Center
11.2019 - 10.2020
Loss Mitigation Specialist
General Motors Financial
01.2019 - 11.2019
Case Manager (Intern)
Meals on Wheels
08.2018 - 12.2018
Master of Social Work - Social Work
University of Texas At Arlington, School of Social Work
Bachelor of Social Work - Social Work
University of Texas At Arlington, School of Social Work