Torie IVY
Madison,MN
Summary
Dedicated Medical Assistant experienced in direct patient care and medical office management. Achieved high levels of patient satisfaction through strong communication and interpersonal skills. Focused on compliance with regulatory standards and collaboration across disciplines to enhance patient care.
Experienced with patient care and clinical procedures in fast-paced healthcare setting. Utilizes clinical and administrative skills to enhance efficiency and patient satisfaction. Knowledge of effective patient communication and meticulous record-keeping.
Certified Medical Assistant with strong focus on patient care and clinical support. Skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes.
Overview
12
12
years of professional experience
Work History
Certified Medical Assistant
Madison healthcare services
Madison, MN
12.2014 - 06.2026
- Assisted healthcare providers with patient examinations and procedures.
- Collected patient histories and documented vital signs efficiently.
- Managed patient records and ensured data accuracy in electronic systems.
- Scheduled appointments and coordinated follow-up care for patients.
- Scheduled appointments for patients via phone and in person.
- Assisted with scheduling patient appointments and follow-up visits.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Changed dressings on wounds to prevent infection and check for healing.
- Educated patients on treatment plans and medication instructions.
- Educated patients about medications, procedures and physician's instructions.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered patient calls promptly and directed inquiries to the appropriate department.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Collaborated with medical staff to streamline office operations.
- Organized charts, documents and supplies to maintain team productivity.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Cleaned and maintained medical equipment following procedures and standards.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Contacted medical facilities to schedule patients for admission.
- Processed orders for medical supplies and lab equipment.
Medical Assistant
Madison healthcare services
Madison, California
12.2014 - 06.2026
- Administered medications and vaccines under physician supervision.
- Assisted healthcare professionals with patient examinations and treatment procedures.
- Managed patient records using electronic health record systems effectively.
- Managed scheduling and referrals for behavioral health.
- Credentialed referral trainer.
- Managed patient records using electronic health record (EHR) systems to enhance data accuracy and accessibility.
- Assisted healthcare providers with patient examinations and procedures, ensuring high-quality patient care.
- Coordinated appointment scheduling and follow-ups, improving office workflow and patient satisfaction.
- Educated patients on treatment plans and medications, fostering better understanding of their healthcare needs.
- Trained new staff on office protocols and patient interaction techniques, enhancing team efficiency and service quality.
- Oversaw inventory management for medical supplies, optimizing resource allocation and reducing waste.
- Implemented process improvements that streamlined clinic operations, resulting in decreased patient wait times.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Empowered patients through education on self-management techniques for chronic conditions.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient spirometry.
Education
AAMA Medical -
Ridgewater College
Willmar, MN12.2026
Skills
- Assisted with clinical procedures to support healthcare teams
- Maintained electronic health records for accurate patient tracking
- Provided compassionate patient care in diverse settings
- Facilitated referrals to specialists for enhanced patient outcomes
- Delivered patient education on health management and wellness
- Medical terminology
- Patient scheduling
- HIPAA compliance
- Patient care
- Clinical documentation
- Medication administration
- Electronic health records
- Vital sign monitoring
- Sterilization techniques
- Patient documentation
- Patient assessments
- Inventory and supply management
- Medical records management
- Conflict resolution
- Needs assessments
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Triage assessment
- Basic life support
- Team collaboration
- Verbal and written communication
- Patient education
- Safety compliance
- Phlebotomy techniques
- Infection control
- Physical stamina
- Telephone etiquette
- Schedule coordination
- Blood pressure measurement
- Treatment setup
- Injection administration
- Workflow organization
- HIPAA protocols
- Healthcare procedures
- Customer service
- Direct patient care
- Maintaining confidentiality
- EMR / EHR
- Immunization administration
- Reliable team player
- Data entry
- Patient flow management
- Compassionate
- Patient-focused care
- CPR
- First aid
- Procedure assistance
- Patient relations
- Adaptable
- Appointment setting
- Patient care coordination
- Simple dressings
- Monitoring patient progress
- Trustworthy companion
- Complex Problem-solving
- OB/GYN procedures
- Medical equipment operation
- Chronic disease management
- Case management
References
References available upon request.
Timeline
Certified Medical Assistant
Madison healthcare services
12.2014 - 06.2026
Medical Assistant
Madison healthcare services
12.2014 - 06.2026
AAMA Medical -
Ridgewater College