Torie Pollard
FORT WORTH,TX
Summary
I am a highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. I Multitasks and prioritizes workloads with little or no supervision. I am a detail-oriented professional looking to bring medical background and team-building skills to a company.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Texas ENT Center
12.2023 - Current
- Improved patient outcomes by implementing evidence-based treatment plans and comprehensive evaluations.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Developed strong client relationships through consistent communication and attentive service.
Medical Assistant/Clinic Manager
Pur Life Medical
08.2023 - 12.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Created marketing communication materials to drive awareness and excitement for products.
Medical Assistant
DFW Neuropathy
12.2021 - 08.2023
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Assisted physicians with minor procedures, including preparing operating room and sterilizing instruments.
- Roomed patients and performed daily neuropathy treatments
- Built strong relationships with new and existing patients
Memory Care Coordinator
Stone Creek Of North Richland Hills
05.2019 - 12.2021
- Monitored daily delivery of quality services, which promoted high level of satisfaction among families and residents.
- Communicated effectively with family members on regular basis regarding care, issues and overall health of loved ones.
- Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
CNA
Harbor Chase Assisted Living
05.2018 - 11.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Education
High School Diploma -
Saginaw High School
Saginaw, TX05.2018
Skills
- Patient Flow
- HIPAA Guidelines
- Scheduling
- Customer Service
- Sterile Procedures and Techniques
- EMR Systems
- IM Injections
- Vital Signs
- Medication Administration
Timeline
Medical Assistant
Texas ENT Center
12.2023 - Current
Medical Assistant/Clinic Manager
Pur Life Medical
08.2023 - 12.2024
Medical Assistant
DFW Neuropathy
12.2021 - 08.2023
Memory Care Coordinator
Stone Creek Of North Richland Hills
05.2019 - 12.2021
CNA
Harbor Chase Assisted Living
05.2018 - 11.2021
High School Diploma -
Saginaw High School