Tori Jordan Reisnour
Cantonment,FL
Summary
A self-motivated and dedicated individual with diverse experience in small business operations, service industries, mixology, and sales. Disciplined, detail-oriented, and a superb work ethic. Confident in maximizing profit, communication, promotional concepts, and customer service background experience. A quick study, eager to learn and grow with every opportunity.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Head Bartender/Restaurant Bar Manager
Wheelhouse
Opp, Alabama
01.2020 - Current
- Help Orchestrate social functions, formal engagements and business meetings, resulting in significant increase in overall sales.
- Improved liquor cost 18% within first month of employment.
- Complete thorough opening, closing, and shift change functions to maintain above operational standards.
- Regulate and complete inventory checklists. Restock beer and liquor weekly and after special events.
- Monitored patron alcohol consumption to encourage safety for guests and employees.
- Accurately recommend an assortment of pairings to patrons based on preference.
- Reorganized bar stations to streamline service flow.
- Stay up-to-date on latest mixology trends and bar equipment. Also, create signature cocktails to increase revenue and patron loyalty.
- Pursue networking and training opportunities to advance mixology knowledge and refine understanding of wine, beer, and most importantly liquor.
- Deliver exceptional bar service at all times with personality, great conversation, and alcohol knowledge.
General Manager
Charley's Place LLC
Opp, Alabama
08.2019 - 04.2022
- Delivered exceptional client experiences through hands-on leadership for head-bartenders and associates.
- Built and maintained consistently loyal, long term customer relationships through effective account management and reliable feedback loops
- Created and designed a plethora os sales and service strategies to improve revenue and retention. By doing so, sale production increased by 33% with in the first month of employment as GM.
- Managed all inventory levels and conducted corrective action planning to minimize long-term costs.
- Revised employee handbook, included detailed job descriptions and workflow plans to ensure all tasks were completed by the correct employees.
- Complied with and enforced company policies and government regulations to prevent and protect the business from fines and lawsuits.
- Recruited, interviewed, hired, and trained qualified staff for open positions such as: security, bartenders, hosts, and cover cashiers. Also, managed all scheduling.
- Taught alertness and security tactics to reduce theft, losses, and maintain the safety of customers and employees.
- Constantly maintained a clean work environment to adhere to FVA, OSHA, and ABC requirements.
- Maximized time and employee productivity by consolidating reports such as: tracking monthly and quarterly sales and payroll to create incentives; to generate more revenue for the business and the employees. Also, created and prepared centralized systems for these reports, for tax purposes.
Sales Specialist
JM Jackson Chevrolet & Buick
Andalusia , Alabama
07.2017 - 08.2019
- Entered, updated, and maintained daily activity and prospect information
- Sold various GM Products/Equipment
- Maintained quarterly certification in Chevrolet, Buick, and GMC product
- Exceeded monthly sale quota of used and new car sales
- Generated new clientele through social media
- Identified customer needs by reviewing account information and conducting needs assessments
- Attended and engaged prospects at networking events
- Cold called prospective customers
- Handled customer situations by making amicable decisions for customers and company
- Gathered financial information from potential buyers and ran credit reports to qualify potential buyer loans
Lead Waitress
Beef O Brady's
Andalusia , Alabama
12.2015 - 01.2017
- Always maintained accuracy while handling payments.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Effectively communicated with BOH and FOH staff members to stay updated on item availability, menu updates, and customer wait times.
- Rolled silverware, prepped stations, and stocked all table items before, during, and after shifts
- Cleared tables for others and myself to ensure quick table flips during peak volume times.
- Resolved customer concerns with friendly and knowledgeable service.
- Verified guests satisfaction with meals and always suggested additional items to increase sales.
- Developed long-lasting resident relationships.
- Maintained knowledge of all menu items, ingredients, and prep methods to assist guests with menu selections.
- Completed opening, and closing procedures.
D.J, Commercial Producer, Technician, Sales
WOPP
Opp, Alabama
06.2011 - 12.2015
- Creator of official company Facebook page to facilitate communication with online viewers/listeners
- Researched and implemented different social media strategies to maximize community growth and engagement.
- Managed inbound and outbound radio ad sales
- Creator of voices and commercials for business ads
- Co-host of "Talk of the Town" with WTVY located in Dothan, Alabama from WOPP livestream every Wednesday morning at 7 a.m
- Offered recommendations during editing process to improve quality of content before publication
- Planned, wrote, and edited content for on-air personalities
Education
High School Diploma -
Opp High School
502 Maloy St Opp, Alabama 36467Associate of Science - Business
Lurleen B. Wallace Community College
1000 Danelly Blvd, Andalusia, AlabamaSkills
- Networking and Collaboration
- Time management
- Marketing and Sales experience
- Mixology/Liquor expertise
- Communication
- Organization
- Multitasking
- Hiring and training
- Problem-solving
- Cost control and budgeting
- Reporting and documenting
- Task prioritization
Certification
Certifications & Reference Lists are available upon request.
Timeline
Head Bartender/Restaurant Bar Manager
Wheelhouse
01.2020 - Current
General Manager
Charley's Place LLC
08.2019 - 04.2022
Sales Specialist
JM Jackson Chevrolet & Buick
07.2017 - 08.2019
Lead Waitress
Beef O Brady's
12.2015 - 01.2017
D.J, Commercial Producer, Technician, Sales
WOPP
06.2011 - 12.2015
High School Diploma -
Opp High School
Associate of Science - Business
Lurleen B. Wallace Community College
Certifications & Reference Lists are available upon request.
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