Julie Spurlock
Cantonment,FL
Summary
Results-driven MSR Mentor with a focus on effective communication and member relationship management. Proven track record in coaching and mentoring, fostering a growth-oriented environment that drives positive change. Expertise in enhancing team collaboration and member engagement, recognized for leadership and commitment to member satisfaction. Strong skills in active listening and technical problem-solving, contributing to a positive team atmosphere.
Overview
21
21
years of professional experience
Work History
MSR Mentor
Navy Federal Credit Union
Pensacola, Florida
11.2024 - Current
- Coached individuals on enhancing skills related to call finesse, problem-solving, and goal setting.
- Facilitated one-on-one feedback and maintained documentation of coaching sessions
- Guided new employees and experienced MSRs with direct mentoring throughout on-the-job training
- Executed account transactions, researched and resolved complex inquiries regarding Certificates and IRAs, as well as checking and savings accounts.
- Cultivated supportive work culture while exemplifying growth mindset
Certificate and IRA Specialist
Navy Federal Credit Union
Pensacola, Florida
04.2022 - 11.2024
- Provided exceptional member service in every interaction while executing accurate transactions for checking, savings certificates, and IRAs.
- Facilitated team-building activities to enhance collaboration and engagement.
- Resolved member concerns while consistently demonstrating utmost professionalism.
- Demonstrated knowledge of the complete range of Navy Federal products, and encouraged self-service to empower members.
- Upheld positive scorecard and regularly garnered affirmative member survey feedback.
Nail Technician
Self employed
Pensacola, Florida
04.2005 - 04.2022
- Delivered personalized nail care services to diverse clientele.
- Maintained accurate business records and performed accounting tasks.
- Cultivated strong client relationships through exceptional customer service.
- Streamlined appointment scheduling to enhance productivity and client interactions.
- Developed marketing strategies that successfully attracted new clients.
Education
Certificate - Recruiting And Talent Acquisition
Cornell University
08-2023
Skills
- Change advocate
- Thoughtful communication
- Effective time use
- Growth-oriented mindset
- Team collaboration
- Member relationship management
Accomplishments
Salute to Service Award February, July 2025
Timeline
MSR Mentor
Navy Federal Credit Union
11.2024 - Current
Certificate and IRA Specialist
Navy Federal Credit Union
04.2022 - 11.2024
Nail Technician
Self employed
04.2005 - 04.2022
Certificate - Recruiting And Talent Acquisition
Cornell University