DALLAS BAINES JR
Milton
Summary
Collaborative leader focused on fostering an empowering work culture through strong partnerships. Builds and maintains relationships with diverse stakeholders in fast-paced environments. Organized and personable, excels in team coordination and problem-solving while ensuring operational efficiency and supporting organizational goals through strategic planning.
Overview
5
5
years of professional experience
Work History
MSR Mentor
Navy Federal Credit Union
Pensacola, FL
09.2024 - Current
- Mentored team members on financial products and services to enhance customer engagement.
- Facilitated training sessions to improve staff knowledge of credit union policies and procedures.
- Developed customized learning materials to address specific skill gaps among mentees.
- Evaluated performance of mentees, providing constructive feedback for professional growth.
- Collaborated with leadership to identify areas for process improvement within mentoring programs.
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Served as a role model for mentees by demonstrating strong values and ethical standards.
Member Service Rep III
Navy Federal Credit Union
Pensacola, FL
06.2024 - Current
- Resolved complex member issues by collaborating with internal departments for effective solutions.
- Assisted members with account inquiries and service requests, ensuring prompt and accurate resolutions.
- Processed member transactions efficiently, maintaining high standards of accuracy and compliance.
- Educated clients on financial products and services, enhancing customer understanding and satisfaction.
Member Service Rep II
Navy Federal Credit Union
Pensacola, FL
09.2023 - 06.2024
- Provided exceptional service to members, addressing inquiries and resolving issues efficiently.
- Assisted in processing member transactions, ensuring accuracy and compliance with policies.
- Educated members on financial products, enhancing understanding of services available.
- Collaborated with team members to streamline workflows and improve service delivery times.
Member Service Rep I
Navy Federal Credit Union
Pensacola, FL
02.2023 - 09.2023
- Delivered exceptional member service by addressing inquiries and resolving issues effectively.
- Educated members on financial products, enhancing their understanding and engagement with services.
- Processed transactions accurately, ensuring compliance with internal policies and regulatory requirements.
- Collaborated with team members to streamline processes, improving overall service efficiency.
ASSISTANT MANAGER
RHONDA’S AVIARY
10.2021 - 08.2022
- Monitored cash intake and deposit records to enhance accuracy and minimize discrepancies.
- Assisted in planning schedules and delegating assignments to ensure adequate coverage and service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Led weekly staff meetings to motivate team, address concerns, plan improvements, and assess progress toward goals.
Education
HIGH SCHOOL DIPLOMA -
DAYTON HIGH SCHOOL
Dayton06-1988
Skills
- Product knowledge
- Staff development
- Team management
- Staff training and development
- Decision-making
- Coaching team members
- Priority management
- Team collaboration
- Conflict resolution
- Goal setting
- Product and service knowledge
Skill trainings
Fico
IGA AAS/ AS
Advanced Account Services
Account Services
Navigation
Awards
High Five Award 06/01/23
Timeline
MSR Mentor
Navy Federal Credit Union
09.2024 - Current
Member Service Rep III
Navy Federal Credit Union
06.2024 - Current
Member Service Rep II
Navy Federal Credit Union
09.2023 - 06.2024
Member Service Rep I
Navy Federal Credit Union
02.2023 - 09.2023
ASSISTANT MANAGER
RHONDA’S AVIARY
10.2021 - 08.2022
HIGH SCHOOL DIPLOMA -
DAYTON HIGH SCHOOL