Avery Cecil
PENSACOLA,FL
Overview
4
4
years of professional experience
Work History
MSR Mentor
Navy Federal Credit Union
07.2022 - Current
- Coaches and develops an intact team gaining the AAS skill to save a combined total of $200k+ in fraud prevention in first 6 months
- Facilitates regular Side by Sides with other teams' struggling MSRs to provide in-the-moment feedback and ensure manual compliance
- Utilizes call reviews to analyze trends and conduct research and increase overall efficiency
- Leads weekly team meetings, creates agenda, as well as develops team building knowledge check activities to enhance skill familiarity
- Designs and organizes engaging games and activities that promote team cohesion, problem-solving, and healthy competition among team members which boosts morale and performance
- Conducted regular performance evaluations and provided constructive feedback to MSR team members to support professional growth
- Mentored teams of over twenty four MSRs effectively
Education
Bachelor of Arts - English: Editing, Writing, & Media
Florida State University
Certificate: Project Management 360 -
ECornell
05-2025
Lean Six Sigma: Green Belt -
The Council For Six Sigma Certification
10-2025
Skills
- Tier 1 Assist Line
- Digital Services
- Navigation
Awards
Richard Cobb Award for Excellence in Member Service 2022, Certificate of Recognition for Sustained Superior Performance 2022-2025, High Five Award Recipient Q3 2023, Datathon 2025 Second Place Winner
Timeline
MSR Mentor
Navy Federal Credit Union
07.2022 - Current
Bachelor of Arts - English: Editing, Writing, & Media
Florida State University
Certificate: Project Management 360 -
ECornell
Lean Six Sigma: Green Belt -
The Council For Six Sigma Certification