Torin Chestnut
Sun Prairie,WI
Summary
Competent Telecommunications Technician bringing 4 years of experience configuring Cisco firewalls, routers, and switches. Experience in Help Desk Support with emphasis on Windows 10 Administration, Microsoft Office 365, and trouble ticket documentation. Well-organized with a superior work ethic and excellent customer service.
Overview
9
9
years of professional experience
Work History
IT Helpdesk Support Specialist
American Tel A System Inc
08.2022 - Current
- Provided technical support to users, resolving issues efficiently and enhancing user satisfaction.
- Collaborated with cross-functional teams to identify and implement process improvements.
- Trained new staff on software tools and best practices for customer support operations.
- Analyzed support ticket trends to develop proactive solutions for recurring issues.
- Developed user guides and training materials, improving accessibility of information for staff and clients.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Mentored junior team members, fostering a collaborative environment and knowledge sharing.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
IT Help Desk Support Intern
Spectrum Brands Inc
04.2022 - 07.2022
- Provide excellent customer service to end users and handle all their calls as efficiently as possible. Provide expedient troubleshooting on IT trouble tickets via phone, email and deskside support to remediate issues and prevent future occurrences.
Shelf Stocker
Fry's Grocery Store
11.2021 - 04.2022
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards. Applied proper safety procedures while stocking and informed management of safety concerns. Rotated stock correctly to prevent out-of-date products.
Delivery Driver
Papa John's
08.2020 - 11.2021
- Kept detailed records of sales, payments and completed or in-progress deliveries. Updated dispatchers and customers to any issues that may affect my delivery time or the delivery time of coworkers. Managed customer service issues with professionalism.
Telecommunications Technician
Army
06.2016 - 06.2020
- During my military service I was responsible for cable management to maintain deployment areas and bases. I handled incoming issues at a higher tier for support of Cisco equipment; switches, routers, firewall, and VoIP phones. Was on-call for urgent priority requests.
Education
Associate of Arts - Cyber Security
Madison Area Technical College
Madison, WI05.2022
Skills
Microsoft Office 365
Python Script
IT Support
Active Directory
Cisco Call Manager
Microsoft Azure
Windows Server 2019 Administration
Windows 10 Administration
Linux Server
Cisco Firewall
VoIP phones
Timeline
IT Helpdesk Support Specialist
American Tel A System Inc
08.2022 - Current
IT Help Desk Support Intern
Spectrum Brands Inc
04.2022 - 07.2022
Shelf Stocker
Fry's Grocery Store
11.2021 - 04.2022
Delivery Driver
Papa John's
08.2020 - 11.2021
Telecommunications Technician
Army
06.2016 - 06.2020
Associate of Arts - Cyber Security
Madison Area Technical College
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