Brian Lamplugh
Cybersecurity Analyst
Perkasie,PA
Summary
Cybersecurity professional with a strong background in customer service, aiming to apply expertise in information technology. Committed to continual personal and professional growth in the ever-evolving realm of information security.
Overview
6
6
years of professional experience
1
1
Certificate
4
4
years of post-secondary education
Skills
- Active Directory
- Critical Thinking
- Customer Service
- Linux
- Microsoft Exchange
- Python
- Leadership
- Microsoft Office 365
- SQL
- Windows 7, 10, 11
- Teamwork
- Windows Firewall
Certification
- CompTIA Security+ CE
Education
Bachelor of Science - Cybersecurity
08.2021 - 10.2023
- Honors: Magna Cum Laude
- 3.72 GPA
Associate of Applied Science - Computer Networking - Cyber Security
05.2019 - 05.2021
3.0 GPA
Work History
IT Helpdesk Specialist
Synergis Technologies
05.2021 - Current
- Responsible for maintaining and managing various aspects of computer networks including software, hardware, and configurations
- Managed user accounts, access controls, and security groups in Active Directory.
- Successfully diagnosed and fixed software, hardware, and network system issues.
- Creating and updating technical support procedures and reports
- Ensured compliance with company security policies, procedures, and standards
- Enhanced email security by effectively triaging and investigating suspicious emails in PhishER.
- Performed incident response and analysis, successfully mitigating potential threats
- Reduced Helpdesk response time by 66%
IT Support Consultant
Miles Technologies
09.2020 - 11.2020
- Supported clients in resolving computer network, software, and hardware problems
- Provided effective solutions for software, hardware, and network system challenges
- Contributed to the successful implementation of novel solutions and applications.
Junior Network Engineer
DII Computers
01.2020 - 04.2020
- Resolved complex software, hardware, and network system challenges
- Troubleshot and resolved network problems through effective communication with users.
- Handled virus protection software and email applications
- Established and enforced security protocols to ensure the safety of data, software, and hardware.
General Manager
Hockey Heaven Pro Shop
08.2018 - 01.2020
- Delivered a year-on-year increase in sales by an impressive 150%
- Created and managed a successful online sales presence through the utilization of a Sideline Swap account.
- Demonstrated strong leadership in managing staff and ensuring exceptional customer service
- Oversaw and maintained inventory with QuickBooks POS system.