CLARCESSE LESCOUFLAIR
Sunrise,FL
Summary
I am a motivated IT professional with helpdesk support experience, aiming to utilize strong technical skills and customer service expertise in a dynamic setting. Ready to tackle challenges with positivity and the drive to overcome. I work great alone, or with others.
Overview
8
8
years of professional experience
Work History
IT Helpdesk Specialist
Bahamas Paradise Cruise Line
Deerfield Beach, Florida
09.2017 - 07.2025
- Prioritize help desk tickets.
- Repair Hardware.
- Systems Administrator.
- Update Windows operating system, Google Suite, and Microsoft Office 365 applications.
- Developed training materials for new team members.
- Managed inventory records for supplies and equipment.
- Collaborated with departments to streamline operational processes and communication.
- Build a conference room in the corporate office.
- Build call centers and workstations.
Key Holder
Five Below
Sunrise, Florida
09.2020 - 06.2021
- Manage the team during shifts.
- Address complaints, inventory, and technical issues.
- Clear instructions and team communication.
- Provide exceptional service, and resolve concerns.
- Manage registers and deposits.
- Maintain store security protocols.
Reservations Agent
Bahamas Paradise Cruise Line
Deerfield Beach, Florida
07.2017 - 09.2017
- Provide detailed cruise information and pricing.
- Persuade customers to book cruises.
- Process reservations accurately.
- Handle customer inquiries and modifications.
- Resolve complaints promptly.
- Stay updated on cruise details.
Education
Associate of Science - Information Technology
Broward College
Skills
- Experienced in Microsoft Office 365
- Experienced with help desk ticketing systems
- SQL
- Active Directory
- DNS
- Group Policy
- Creative problem solving
- Customer service
- Ability to produce results with limited resources
- Flexibility
- Foreign languages (French, Creole)
- Ability to lift up to 50 pounds
Timeline
Key Holder
Five Below
09.2020 - 06.2021
IT Helpdesk Specialist
Bahamas Paradise Cruise Line
09.2017 - 07.2025
Reservations Agent
Bahamas Paradise Cruise Line
07.2017 - 09.2017
Associate of Science - Information Technology
Broward College
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