Summary
Overview
Work History
Education
Skills
Certification
Awards
Languages
Description
Timeline
Generic

Torionna Cross

VA

Summary

Dedicated retail and healthcare professional with four years of experience driving customer satisfaction and enhancing patient care. Demonstrates strong communication, problem-solving, and critical thinking skills, complemented by certifications in HIPAA, CPR, and AED. Proven ability to streamline processes and elevate operational efficiency in fast-paced environments. Aiming to leverage expertise to further improve service delivery in a dynamic organization.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Pharmacy Intern

Walgreens
Richmond, VA
08.2024 - Current
  • Answered patient questions and data requests.
  • Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.
  • Interpreted and processed medication orders under the supervision of a pharmacist.
  • Performed data entry into pharmacy information systems for billing purposes.

Warehouse Worker

Amazon
Richmond, Va
06.2024 - 08.2024
  • Ensure timely deliveries through precise sorting and attention to detail, enhancing customer satisfaction.
  • Safely lift and transport items up to 50 lbs, reducing injury risks, and improving operational efficiency.
  • Maintain clean and organized work areas, supporting a safe and efficient warehouse environment.
  • Collaborate with team members to manage product flow, optimize inventory control, and reduce errors.
  • Streamline warehouse operations through meticulous inventory management, ensuring accurate product tracking, and swift order fulfillment.

Cashier

Chipotle Mexican Grill
Mechanicsville, Virginia
04.2023 - 07.2024
  • Maintained clean, organized, and well-stocked checkout areas with regular attention to displays
  • Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies
  • Resolved guest issues by working with customer service leaders and area managers to meet individual needs
  • Streamlined checkout process, reducing customer wait times and enhancing overall dining experience at high-volume restaurant chain

Food Service Worker

Taco Bell
Richmond, VA
06.2022 - 01.2023
  • Prepared a variety of foods according to exact instructions and recipe specifications.
  • Operated cash register to process cash, check, and credit card transactions.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Performed opening and closing duties as assigned by management.

Food Service Worker

King's Dominion
Doswell, Virginia
05.2021 - 08.2021
  • Observed all quality and safety standards for safe food-handling practices
  • Cleaned and sanitized all surface areas and kitchen equipment
  • Maintained food supply closet, including reporting low-stock items and rotating stock efficiently
  • Implemented rigorous food safety protocols, ensuring compliance with health regulations and maintaining a spotless kitchen environment

Education

High School -

Highland Springs High School
Highland Springs, VA
06.2023

Bachelor of Science (B.S.) - Nursing

Hermitage Technical Center
Richmond, VA
06.2022

Skills

  • Customer service
  • Health information compliance
  • Problem-Solving
  • Team collaboration
  • Electronic health records
  • CPR certified
  • Work station sanitation
  • Food cost control strategies
  • HIPAA Compliance Certification
  • Inventory management
  • Warehouse operations

Certification

  • Nursing Certificate
  • CNA Certification

Awards

  • Member of The National Society of High School Scholars
  • Certificate of Completion For Nurse Aide

Languages

English, Native

Description

Committed Nursing Student who possesses the capacity to multitask and collaborate well with others. Patient care focused, displaying a kind and welcoming demeanor. Highly organized, and skilled in written and verbal communication. Dedicated to using my abilities to further the goals of a company and assist others. A powerful leader who radiates optimism and performs well under duress.

Timeline

Pharmacy Intern

Walgreens
08.2024 - Current

Warehouse Worker

Amazon
06.2024 - 08.2024

Cashier

Chipotle Mexican Grill
04.2023 - 07.2024

Food Service Worker

Taco Bell
06.2022 - 01.2023

Food Service Worker

King's Dominion
05.2021 - 08.2021

High School -

Highland Springs High School

Bachelor of Science (B.S.) - Nursing

Hermitage Technical Center

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Torionna Cross