Torious Purcell
Maineville,OH
Overview
5
5
years of professional experience
1
1
Certification
Work History
Damage Controlman
US Navy
Norfolk, VA
10.2019 - 02.2024
- Participated in drills designed to evaluate crew performance in responding to simulated emergencies.
- Responded quickly to flooding emergencies by activating dewatering pumps and controlling flooding areas using portable bulkheads or patches.
- Worked with cross-functional teams to achieve goals.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Understood and followed oral and written directions.
Laundry Supervisor
US Navy
Norfolk, VA
02.2019 - 02.2024
- Identified areas where processes could be improved upon through automation or streamlining existing methods.
- Provided on-the-job training for new employees in order to ensure they had the skills necessary to perform their duties successfully.
- Delegated work to staff, setting priorities and goals.
- Created reports detailing production levels, customer satisfaction ratings, and turnover rates for upper management review.
- Resolved conflicts between team members in an efficient manner while maintaining positive working relationships.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Communicated with maintenance team on damages to repair.
- Developed and implemented effective strategies to improve customer service and increase productivity.
- Coached staff on strategies to enhance performance and improve customer relations.
- Conducted regular staff meetings to discuss operational issues, safety protocols, and new procedures.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
Kings High School
Kings Mills, OH05-2018
Skills
- Personnel Management
- Personal Protective Equipment
- Machine Operation
- Staff Scheduling
- Customer Service-Focused
- Regulatory Compliance
- Quality Assurance and Control
- Staff Training and Development
- Customer Relationship Management
- Workload Prioritization
- Training and Mentoring
- Quality Improvements
- Quality Assurance Controls
- Health and Safety Compliance
- Supply Inventory Management
- Performance Improvements
Accomplishments
- FY 2021 Ships Store Retail and Services Excellence Award
- Blue "E" Award for Logistic Excellence
- 2022 Carrier Maintenance Efficiency Purple "E" Award
Certification
Microsoft Access 2013
Self-Contained Breathing Apparatus (SCBA) Scott Air-Pak 4.5 Operation
Marine Species Awareness Training
Timeline
Damage Controlman
US Navy
10.2019 - 02.2024
Laundry Supervisor
US Navy
02.2019 - 02.2024
High School Diploma -
Kings High School
Microsoft Access 2013
Self-Contained Breathing Apparatus (SCBA) Scott Air-Pak 4.5 Operation
Marine Species Awareness Training
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