Tori Moore
Decatur,GA
Summary
Analytical professional and respected leader, equipped with powerful communication, coordination, and analysis skills. Proven track record of maximizing company compliance, technical writing, improving policies and procedures in all business areas. Hardworking and driven with quality-focused and proactive approach. Bringing 9+ years of experience in government administration, ethics, and compliance.
Overview
10
10
years of professional experience
Work History
Court Support Supervisor
DeKalb County Clerk Of Superior Court
08.2020 - Current
- Supervises staff to enforce stellar performance in accordance with established policies, procedures, performance goals and departmental objectives.
- Ability understand and implement Federal, state and local laws, rules and regulations related to Appellate practices, adoptions, Fi Fa Liens and passports.
- Oversee U.S passport acceptance business, record retention, and compliance
operations. - Compelling time management skills with the ability to handle various caseloads for 10 Superior Court Judges and high volume of work in a busy, fast paced environment.
- Specialized in regulatory research to maintain current and compliant business, operative, and financial records, monitoring through detailed analysis.
- 5 year track record of perfect compliance for GBI and U.S homeland Security for preparing documentation and records for upcoming audits and inspections.
- Kept stakeholders informed regarding pending industry changes, trends and recommends best workflow practices and improve customer experience.
- Developed and implemented corrective action plans for non-compliance issues.
- Monitors employee and customer interactions to assess quality of service.
- Collaborated with local, state and federal government agencies, judicial staff, and court administration to identify and resolve internal and external issues quickly and professionally.
- Illustrated various technical writing and user materials for training and procedural knowledge.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Deputy Clerk III, Team Lead
DeKalb County Clerk Of Superior Court
03.2018 - 08.2020
- Supervised staff, evaluating and training assigned staff, overseeing employee work schedule, department workflow, and business operations.
- Coordinated legal advertisements for public dissemination to fulfill statute requirements and facilitate timely responses.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Evaluated employee performance and conveyed constructive feedback to improve skills, established team priorities, maintained schedules and monitored performance.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Prepared and executed official documents as a sworn deputy of the Court to facilitate timely transactions and departmental functions.
- Maintained mutually beneficial relationships with external partners and vendors to
facilitate efficient operations.
Deputy Clerk II
DeKalb County Clerk Of Superior Court
05.2014 - 03.2018
- Exercise independent judgment and diverse support to support business initiatives and
operations. - Processed documents regarding adoptions, appeals, Fi Fa liens, and passports to
disseminate information to appropriate parties. - Maintained composure in stressful situations, confrontations, interviews and records
searches. - Developed and implemented corrective action plans for non-compliance issues.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Collaborate and consult with leaders and executive management.
- .Collaborated activities of workers searching records and provided technical guidance as
necessary. - Maintains court calendar, performs legal data entry into computer systems, databases, and
applications. - Enters data from court and legal documents into computer systems, databases, and
applications; scans, indexes and records court case information and legal documents; audits
and reviews data for accuracy. - Prepared and submitted regulatory filings in timely manner.
Education
Master of Public Admininstration -
Clayton State University
Morrow, GA07.2021
Master of Science - Business Administration And Management
Clayton State University
Morrow, GA07.2019
Skills
- MS Office Proficiency
- Adobe Acrobat DC
- Leadership and Change Management
- Regulatory Research
- Legal Interpretation and Adaptation
- Compliance Management
- Data Integrity
- Policy Design and Analysis
- Project Coordination
- Process Improvement Initiatives
- Digital Filing
- Procedure Writing
- Handling Complaints
Timeline
Court Support Supervisor
DeKalb County Clerk Of Superior Court
08.2020 - Current
Deputy Clerk III, Team Lead
DeKalb County Clerk Of Superior Court
03.2018 - 08.2020
Deputy Clerk II
DeKalb County Clerk Of Superior Court
05.2014 - 03.2018
Master of Public Admininstration -
Clayton State University
Master of Science - Business Administration And Management
Clayton State University
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