Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Timeline
Generic

Viviana Castro

Toledo,OH

Summary

Experienced employee with 10 years of experience in customer service. Strong multitasking, leadership, and problem-solving abilities. A quick learner, always eager to obtain more knowledge, to ensure success for the role and the company. Dependable, driven, and having a strong ability to adapt well to various environments and situations.

Overview

7
7
years of professional experience

Work History

Technical Support Supervisor

Suite Solutions Tv
Toledo, OH
01.2022 - Current
  • Provide technical support and assistance to customers through phone, email, and chat systems.
  • Collaborate with other departments to resolve complex customer inquiries or complaints.
  • Serve as the first point of contact for incoming technical service calls and emails.
  • Support customers with online billing, access, and account issues.
  • Train incoming representatives.
  • Provide assistance to lower-tier representatives.

Senior Technical Support Specialist

Velocity, A Managed Services Company
Holland, OH
08.2018 - 08.2019
  • Provided technical support for customers over the phone and via email.
  • Performed troubleshooting of network connections, printers, server access, and other IT related issues.
  • Resolved complex technical issues with customers, including hardware and software problems.
  • Input detailed notes regarding troubleshooting steps into the system.
  • Escalated unresolved issues as needed.
  • Trained incoming tier-1 agents.
  • Provided assistance to lower-tier agents.

Education

High School Diploma -

Perrysburg High School
Perrysburg
05-2017

Some College (No Degree) - Criminal Justice

Owens Community College
Perrysburg, OH

Skills

  • Technical support and troubleshooting
  • Customer service
  • Team leadership
  • Communication skills
  • Problem solving
  • MS office proficiency
  • Ticketing system proficiency
  • Staff education and training

Affiliations

  • Court Appointed Special Advocate | Lucas County Juvenile Justice Center | November 2024 - Present

Timeline

Technical Support Supervisor

Suite Solutions Tv
01.2022 - Current

Senior Technical Support Specialist

Velocity, A Managed Services Company
08.2018 - 08.2019

High School Diploma -

Perrysburg High School

Some College (No Degree) - Criminal Justice

Owens Community College

Similar Profiles

CREATE PROFILE