Torrance Bragg
Pasadena,MD
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
BrightKey
09.2021 - Current
- Provides customer service support to our various clients' customers
- Answering heavy inbound calls and assisting the caller in whatever capacity necessary
- Assisting customers with multiple orders, shipping, taxes, and completing /placing orders
- Provide membership support by updating membership information, membership benefits, canceling memberships as requested
- Answering general customer questions and doing required research if necessary.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Coastal Sunbelt Produce Company
02.2009 - 03.2020
- Integral part of the Coastal Sunbelt team that serves the mid-atlantic regions leading restaurant chains, independents, hotels institutions and food service establishments
- Provides first class customer service to CSPC customers while placing orders and troubleshooting any concerns or discrepancies.
- Knowledge of principles and processes for providing customer and personal services; which included customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
- Effectively interacted with several internal customers such as Sales, Transportation, and Operations to ensure the seamless delivery of goods and services to an array of customers.
- Managed over 50 customers per day.
Skills
- Microsoft Excel
- Customer Relations
- Credit Card Payment Processing
- Order Fulfillment
- Microsoft Word
- Account Management
- Active Listening
- CRM
Timeline
Customer Service Representative
BrightKey
09.2021 - Current
Customer Service Representative
Coastal Sunbelt Produce Company
02.2009 - 03.2020
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