Torre Alexa Mayers
East Orange
Summary
Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols.
Overview
8
8
years of professional experience
Work History
Correctional Officer
U.S Department Of Justice
05.2022 - Current
- Conducting searches for contraband such as drugs or weapons and screening all visitors and mail that comes into the facility to prevent the introduction of contraband.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
Transportation Security Officer (TSO)
Dept Homeland Security Transportation Security Administration
09.2021 - 05.2022
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Performed pat-downs to look for unauthorized materials and weapons.
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Assisted in reducing wait times for passengers by executing swift and accurate security checks.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
- Demonstrated adaptability and flexibility by rotating between various security functions as needed.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Maintained efficient flow of travelers through checkpoints by promptly and effectively performing necessary security procedures.
CCA- City Carrier Assistant
US Postal Service
03.2021 - 09.2021
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
- Planned and cased mail in sequence of delivery for designated route.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Safely operated postal vehicles for transportation of mail between facilities, adhering to traffic laws and regulations.
- Collaborated with fellow carriers to cover different routes when needed, demonstrating teamwork and flexibility.
- Managed high-volume mail deliveries during peak seasons, ensuring timely and accurate distribution to customers.
- Kept up-to-date on postal policies and procedures, consistently applying knowledge in daily operations.
Security Officer
Securitas Security Services
09.2019 - 03.2021
- Conducted regular patrols of key areas to spot and control security concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Customer Service Representative
Global Contact Services
07.2019 - 09.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Security Officer
Allied Universal Security Services, Systems and Solutions
04.2019 - 07.2019
- Write detailed reports on property damage, theft, or the presence of unauthorized individuals and unusual incidents
- Execute security procedures and calmly and promptly escort non-compliment personnel off premises
- Regulate visitor traffic upon entry into building property
- Oversaw periodic safety inspections, patrol service, and immediate response to all safety/security situations
- Report all irregularities such as fire safety hazards
- Resolve complaints and issues involving both guests and employees
- Greet clients professionally and courteously to cultivate and maintain a welcoming atmosphere.
Security Agent
Global Security
09.2017 - 04.2019
- Exercising excellent interpersonal skills and demonstrating understanding, friendliness, and concern to others while developing and maintaining effective relationships with others that may include dealing with individuals who are difficult and hostile
- Monitor the access of employees to restricted areas daily
- Verify documents and grant escort privileges to authorized personnel into the facility
- Operated security devices and specialized machinery to prevent the passage of all prohibited articles into restricted areas
- Identifying and challenging any unauthorized persons to prevent access to restricted areas
- Performed deep searches of baggage, personal items, and perform pat downs to prevent the transport of contraband, weapons/drugs, or any illicit materials from entering areas of access
- Facilitating compliance with all TSA security rules and regulations
- Efficiently responding to security breaches and alarms in a timely fashion
- Defusing/intervening in conflicts between passengers/employees to maintain smooth operation and order.
FedEx Package Handler
FedEx Ground
02.2016 - 11.2016
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Stored and secured packages in designated areas to prevent damage and theft.
- Loaded package containers onto forklifts and transported into packaging areas.
Sales Support Associate
Macys Retail
11.2015 - 02.2016
- Pick, package, and ship high volumes of merchandise to customers
- Restock sales floor when needed to maintain an easy/organized shopping experience
- Adhere to asset protection and inventory control compliance procedures
- Engage with customers in a helpful and friendly manner, including point of sale transactions and assisting in the location of merchandise, both in-store and online.
Education
High school or equivalent in Diploma -
Barbados Seventh -Adventist Secondary School
06.2013
Skills
- Correctional facility procedures
- Restraint Techniques
- First Aid Training
- De-Escalation Techniques
- Emergency Response
- Self-defense tactics
- Search and seizure procedures
- Security Procedures
- Firearm operations trained
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Correctional Officer
U.S Department Of Justice
05.2022 - Current
Transportation Security Officer (TSO)
Dept Homeland Security Transportation Security Administration
09.2021 - 05.2022
CCA- City Carrier Assistant
US Postal Service
03.2021 - 09.2021
Security Officer
Securitas Security Services
09.2019 - 03.2021
Customer Service Representative
Global Contact Services
07.2019 - 09.2019
Security Officer
Allied Universal Security Services, Systems and Solutions
04.2019 - 07.2019
Security Agent
Global Security
09.2017 - 04.2019
FedEx Package Handler
FedEx Ground
02.2016 - 11.2016
Sales Support Associate
Macys Retail
11.2015 - 02.2016
High school or equivalent in Diploma -
Barbados Seventh -Adventist Secondary School
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