Torren Ruffin
Lincoln Park,MI
Summary
Automotive technician with over 8 years of hands-on experience in diagnosing, repairing, and maintaining vehicles. Demonstrated expertise in assessing vehicle damage and generating precise reports, ensuring quality outcomes. Skilled in collaborating with clients and service teams to enhance customer satisfaction. Aiming to transition into an auto claims adjuster role to leverage technical knowledge and attention to detail in evaluating claims and guiding clients through the process.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mechanic
Midas Automotive
Taylor, MI
07.2024 - 01.2025
- Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
Automotive Technician
Belle Tire
Monroe, MI
07.2023 - 06.2024
- Diagnosed mechanical problems using specialized computer software and diagnostic tools.
- Provided accurate estimates of repair times to customers prior to work being performed.
- Inspected vehicles for damage and recorded findings to facilitate repairs.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
Automotive Technician
Gordon Chevrolet
Garden City, MI
03.2022 - 05.2024
- Ability to navigate GM’s technical resources for diagnostics, recalls, and warranty information.
- Ability to diagnose complex issues using computerized systems (like OBD-II scanners, diagnostic tools, and GM-specific diagnostic software).
- Being certified in GM’s specific training programs (e.g., GM’s Technical Education Program) would demonstrate a strong commitment to the brand.
- Creating trust by offering honest assessments and high-quality service, leading to repeat business and customer loyalty.
Automotive Technician
Bill Brown Ford Inc.
Livonia, MI
04.2019 - 03.2022
- Interface with customers to evaluate concerns, vehicle safety, and repairs, communicate complex technical information, and build relationships based on transparency and integrity
- Conducted vehicle testing and safety checks, diagnosed faults, and utilized findings to identify technical solutions, recommend repairs, and perform preventative maintenance using findings to suggest repair and maintenance work
- Diagnosed operating difficulties on a variety of vehicles and performed operational checks on engines
- Interpreted trouble codes and other information from electronic scanners and test analyzers
Education
Associate's Degree - Applied Science in Automotive Technology
Henry Ford College
05.2020
Skills
- Cosmetic and Mechanical Damage Assessment
- Structural Integrity Analysis
- Familiarity with OEM Parts
- Automotive Diagnostics
- Electrical and Mechanical System Understanding
- Parts and Labor Pricing
Certification
- State of Michigan, 06/01/24, Engine Repair, Engine Performance, Steering and Suspension, Brake Systems
- Ford ASSET Program, 05/01/20, Engine Repair, Engine Performance, Steering and Suspension, Automatic Transmission, Manual Transmission, Electronic & Electrical, Diesel Engine Repair/Performance, Climate Control
- GM S.T.A.R.S Program, Engine Repair, Engine Performance, Steering and Suspension, Automatic Transmission, Manual Transmission, Electronic & Electrical, Diesel Engine Repair/Performance, Climate Control
Personal Information
Title: Automotive Technician
Timeline
Mechanic
Midas Automotive
07.2024 - 01.2025
Automotive Technician
Belle Tire
07.2023 - 06.2024
Automotive Technician
Gordon Chevrolet
03.2022 - 05.2024
Automotive Technician
Bill Brown Ford Inc.
04.2019 - 03.2022
- State of Michigan, 06/01/24, Engine Repair, Engine Performance, Steering and Suspension, Brake Systems
- Ford ASSET Program, 05/01/20, Engine Repair, Engine Performance, Steering and Suspension, Automatic Transmission, Manual Transmission, Electronic & Electrical, Diesel Engine Repair/Performance, Climate Control
- GM S.T.A.R.S Program, Engine Repair, Engine Performance, Steering and Suspension, Automatic Transmission, Manual Transmission, Electronic & Electrical, Diesel Engine Repair/Performance, Climate Control
Associate's Degree - Applied Science in Automotive Technology
Henry Ford College
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