Torrence Taylor
Spring Hill
Summary
Experienced with overseeing multiple business locations to ensure seamless operations and high standards. Utilizes strategic planning and resource management to optimize performance. Track record of improving team productivity and customer satisfaction through effective leadership and problem-solving abilities. Strong attention to detail, with a passion for safety, structure, and creation of a positive work environment.
Overview
24
24
years of professional experience
Work History
Account Manager
PW Promotions
Tarpon Springs, FL
10.2024 - 02.2026
- Developed and maintained strong client relationships to drive account retention and satisfaction.
- Coordinated cross-functional teams to ensure timely delivery of services and solutions.
- Analyzed market trends and competitor activities to inform strategic sales initiatives.
- Analyzed client needs to propose tailored strategies, enhancing overall service effectiveness.
- Managed contract negotiations, ensuring favorable terms and compliance with company policies.
- Implemented process improvements that streamlined workflows and increased team efficiency.
- Trained and mentored junior account managers on best practices and client management techniques.
- Utilized CRM software to track performance metrics and identify growth opportunities within accounts.
Overnight Stocker
Walmart
Spring Hill, FL
07.2024 - 09.2024
- Received and organized merchandise shipments to ensure accurate inventory levels.
- Stocked shelves efficiently, maintaining product presentation and accessibility standards.
- Collaborated with team members to optimize stocking processes and reduce downtime.
- Monitored inventory levels, promptly reporting discrepancies to management for resolution.
- Coordinated with management during overnight shifts to address operational challenges effectively.
- Utilized inventory management systems to track stock movements and streamline replenishment efforts.
Area Manager
Yelloh/Schwan's Home Service
Tampa, FL
10.2020 - 12.2023
- Managed 2 depots with 12 employees
- Trained, developed, and coached employees to provide top notch service and delivery to customers in region
- Conducted weekly payroll for assigned employees using company payroll program and working with company payroll officer
- Oversaw warehouse operations at home location, as well as, other locations. Duties included inventory management and audits, cycle counts, loading vehicles, building maintenance and fleet maintenance.
- Successfully managed multiple depots in region in absence of leadership by executing daily depot method of operations
- Recruited and trained multiple employees and positions in region to include route service/delivery, warehouse operations, and various leadership specific tasks.
- Conducted daily operations and project management
- Constructed and managed route planning for a total of 10 routes using company routing software
- Created and installed depot and fleet SOP for optimal operation
- Achieved top depot in region for sales in 2022 and 2023
- Created and installed depot and fleet SOP at location
Service Operations Specialist/Route Team Lead
Schwan's Home Delivery
Sierra Vista, AZ
02.2019 - 09.2020
- Worked with the Area Manager to perform daily tasks such as, making route changes, executing daily huddles, solving customer issues and coaching Route Sales Representatives. Also, covers and builds open or underperforming routes in company.
- Assisted the Senior Material Handler in warehouse daily activities such as executing digital downloads of supplies for company trucks, receiving and loading company trucks, and crosschecking depot inventory and reports.
- Provided top notch leadership and management by performing Area Manager duties at multiple depots in the Arizona zone.
- Helped train and coach 2 new Area Managers at depots outside of the Arizona zone.
- Interviewed over 80 candidates for open positions and routes at 2 Schwans Home Service depots
- Helped team win first place in zone during a company sales incentives.
- Successfully trained, managed, and developed 4 Route Sales Representatives over the last 12 months.
Route Sales Representative
Schwan's Home Delivery Service
Sierra Vista, AZ
08.2017 - 01.2019
- Sells and delivers various products from Schwan's to customers along a pre-determined/assigned route.
- Provided top notch customer service and assisting customers with their food purchase decisions which resulted in a 99% customer service rating.
- Successfully increased the customer base by 60% of route assigned substantially during time with the company.
- Has successfully trained and mentored 1 Route Sales Representative-Trainee.
Computer/Detection Systems Repairer
U.S. Army
US Army
05.2002 - 12.2016
- Installed GPS/Navigation systems in military vehicles which ensured the organization's ability to complete tasks and training in compliance with the United States Army regulations and protective measures.
- Provided support as organization's supply manager. Was responsible for keeping accountability of organization’s property and records. Assisted hand receipt holders in daily functions, such as: issuing equipment from organizations stock, assigning high value property, and assisting with discrepancies on organization’s property record. Successfully conducted annual inventories of all property on organization’s property book.
- Successfully developed, implemented, and supported the organization's electronics maintenance Standard Operating Procedures which improved the organization's readiness by 75% throughout 2013.
- Collaborated with team members to streamline repair workflows for increased efficiency.
- Proficient computer skills in Microsoft programs (Excel, Word, Powerpoint, etc)
- Trained junior personnel in repair techniques and safety protocols to enhance team skills.
- Conducted repairs on military equipment to ensure operational readiness and safety standards.
- Troubleshooot malfunctions in machinery using diagnostic tools and techniques.
Education
Bachelor of Arts - Business Administration And Management
Keiser University
New Port Richey, FL11-2026
Some College - Business Marketing
Columbia College
Redstone Arsenal, AL08.2010
Some College - Business Marketing
University of Wisconsin-Platteville
Platteville, WI05.2002
High school or equivalent - undefined
Brookfield East High School
Brookfield, WI06.2000
Skills
- Great team player
- Leadership Experience
- Communication with Others
- Employee Evaluation
- Training & Development
- Logistics
- Customer service
- Teamwork and collaboration
- Client relations
- Attention to detail
- Operations management
- Staff management
Military Service
United States Army, United States, Sergeant, 2002-05-01, 2016-12-31, Served as a Computer/Detection Systems Repairer for over 14 years. Have worked on a variety of electronic equipment. Including installation of GPS/Navigation Systems on military vehicles, troubleshooting night vision devices, radios, and computers, and working as the organization's electronics calibration liaison.
Additional Information - Security Clearance
Currently holds a SECRET security clearance good through 2023.
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Account Manager
PW Promotions
10.2024 - 02.2026
Overnight Stocker
Walmart
07.2024 - 09.2024
Area Manager
Yelloh/Schwan's Home Service
10.2020 - 12.2023
Service Operations Specialist/Route Team Lead
Schwan's Home Delivery
02.2019 - 09.2020
Route Sales Representative
Schwan's Home Delivery Service
08.2017 - 01.2019
Computer/Detection Systems Repairer
U.S. Army
05.2002 - 12.2016
Some College - Business Marketing
Columbia College
Some College - Business Marketing
University of Wisconsin-Platteville
High school or equivalent - undefined
Brookfield East High School
Bachelor of Arts - Business Administration And Management
Keiser University