Torrey Huss
Webster,MA
Summary
Experienced CST with over 9 years of experience at Dell EMC. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Customer Support Technician
Dell EMC
Hopkington, MA
03.2013 - Current
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Managed over 50 customer calls per day
Cashier Team Lead
Stop And Shop Supermarket
Grafton, MA
03.2005 - 01.2015
- Quickly and accurately counted drawers at start and end of each shift.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Trained team members on cash register operation and cash handling.
- Communicated with customers and team members to solve problems.
- Helped customers complete purchases, locate items and join reward programs.
- Directed between 3 to 7 cashier at a time
Education
High School Diploma -
North High
Worcester, MA06.2004
Skills
- Active Listening
- Error Detection
- Customer Needs Assessment
- Customer Communication and Empathy
- Auditing Service Requests
- Customer Service Support
Timeline
Customer Support Technician
Dell EMC
03.2013 - Current
Cashier Team Lead
Stop And Shop Supermarket
03.2005 - 01.2015
High School Diploma -
North High