Summary
Overview
Work History
Education
Skills
Timeline
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Torrey Massey

Goreville,IL

Summary

Efficient Office Assistant with [Number] years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.

Overview

5
5
years of professional experience

Work History

Office Associate II

IDOC - District 5 Marion Parole Office
Marion, IL
08.2022 - Current
  • Managed incoming and outgoing mail, including sorting, delivery, and pickup of packages.
  • Organized filing system for documents such as invoices and reports.
  • Prepared correspondence using Microsoft Word and Outlook.
  • Inputted data into computer systems in an accurate and timely manner.
  • Assisted with the preparation of presentations for meetings and conferences.
  • Ordering office supplies, maintaining inventory records, and monitor supply levels.
  • Provided administrative support to management team by scheduling meetings, taking notes.
  • Performed general office duties such as photocopying, faxing, scanning documents.
  • Maintained a clean work area by organizing desks and shelves on a regular basis.
  • Tracking time off requests for employees.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Directed clients and guests to correct departments, rooms and staff members.

Office Associate II - Clinical Services

IDOC - Big Muddy River Correctional Center
Ina, IL
07.2021 - 08.2022
  • Managed incoming and outgoing mail, including sorting, delivery, and pickup of packages.
  • Answered telephone inquiries from civilians regarding operations and inquiries of individuals in custody.
  • Prepared correspondence using Microsoft Word and Outlook.
  • Scheduled call passes for individuals in custody.
  • Inputted data into computer systems in an accurate and timely manner.
  • Assisted with the preparation of presentations for meetings.
  • Ordered office supplies, maintained inventory records, and monitored stock levels.
  • Maintained a clean work area by organizing desks and shelves on a regular basis.
  • Resolved customer complaints via phone in professional manner.
  • Corresponded with Attorneys to set up Legal Phone Calls with Individuals in Custody serving as the Legal Call Liaison.
  • Served as a member of the Americans with Disabilities Act Team (ADA Team).
  • DR504 Grievance Office Trained.
  • Certified to conduct Personnel Evaluations.
  • Drug Screening Collection Certified.
  • Served as the Jefferson County Deputy Registrar.
  • Served as a member of the Correctional Officer Trainee Screening Team.
  • Interview and Selection "Rutan" Certified.

Office Associate II - Video Visit Coordinator

IDOC - Big Muddy River Correctional Center
Ina, IL
11.2019 - 07.2021
  • Managed incoming and outgoing mail, including sorting, delivery, and pickup of packages.
  • Answered telephone inquiries from civilians regarding operations and inquiries of individuals in custody.
  • Prepared correspondence using Microsoft Word and Outlook.
  • Scheduled call passes for individuals in custody.
  • Inputted data into computer systems in an accurate and timely manner.
  • Assisted with the preparation of presentations for meetings.
  • Ordered office supplies, maintained inventory records, and monitored stock levels.
  • Maintained a clean work area by organizing desks and shelves on a regular basis.
  • Resolved customer complaints via phone in professional manner.
  • Corresponded with Attorneys to set up Legal Phone Calls with Individuals in Custody serving as the Legal Call Liaison.
  • Served as a member of the Americans with Disabilities Act Team (ADA Team).
  • DR504 Grievance Office Trained.
  • Certified to conduct Personnel Evaluations.
  • Drug Screening Collection Certified.
  • Served as the Jefferson County Deputy Registrar.
  • Served as a member of the Correctional Officer Trainee Screening Team.
  • Interview and Selection "Rutan" Certified.

Office Associate II - Operations Major's Secretary

IDOC - Big Muddy River Correctional Center
Ina, IL
12.2018 - 11.2019
  • Performed Clerical Duties for the Assistant Warden of Operations and Major's on all shifts.
  • Recorded Individual In Custody movement and feed totals.
  • Recorded Daily Count Procedures.
  • Maintained the Correctional Office Assignment Wheel.
  • Recorded Overtime worked by security and reported it on a daily basis.
  • Tracking of Security Call ins.
  • Prepared reporting instructions for shift and day off changes for correctional officers.
  • Tracked vacation schedules for all 3 shifts.
  • Checked availability for vacations.
  • Maintained the daily cell inspection schedule.
  • Recorded and reporting of daily security inspections and compliance checks on a daily basis.
  • Tracked security staff evaluations
  • Managed incoming and outgoing mail, including sorting, delivery, and pickup of packages.
  • Answered telephone inquiries from civilians regarding operations and inquiries of individuals in custody.
  • Prepared correspondence using Microsoft Word and Outlook.
  • Inputted data into computer systems in an accurate and timely manner.
  • Assisted with the preparation of presentations for meetings.
  • Ordered office supplies, maintained inventory records, and monitored stock levels.
  • Maintained a clean work area by organizing desks and shelves on a regular basis.
  • Resolved customer complaints via phone in professional manner.
  • Served as a member of the Americans with Disabilities Act Team (ADA Team).
  • DR504 Grievance Office Trained.
  • Certified to conduct Personnel Evaluations.
  • Drug Screening Collection Certified.
  • Served as the Jefferson County Deputy Registrar.
  • Served as a member of the Correctional Officer Trainee Screening Team.
  • Interview and Selection "Rutan" Certified.
  • Served as a member of the Internal Audit and Security ReivewTeam.

Education

High School Diploma -

Sesser-Valier High Shool
Sesser, IL
05-2007

Associate of Arts And Science

Rend Lake College
Ina, IL

Skills

  • Document Control
  • Administrative assistance
  • Multi-line telephone management
  • Report Preparation
  • Scheduling
  • Meeting Scheduling
  • Operations Support
  • Spreadsheet Creation
  • Data entry expertise
  • File Organization
  • Data Entry

Timeline

Office Associate II

IDOC - District 5 Marion Parole Office
08.2022 - Current

Office Associate II - Clinical Services

IDOC - Big Muddy River Correctional Center
07.2021 - 08.2022

Office Associate II - Video Visit Coordinator

IDOC - Big Muddy River Correctional Center
11.2019 - 07.2021

Office Associate II - Operations Major's Secretary

IDOC - Big Muddy River Correctional Center
12.2018 - 11.2019

High School Diploma -

Sesser-Valier High Shool

Associate of Arts And Science

Rend Lake College

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Torrey Massey