Cheryl Stone
Waldoboro,ME
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
13
13
years of professional experience
Work History
Office Associate II
Maine Department Of Corrections
Warren, ME
09.2008 - Current
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Organized, stored and retrieved files to enhance daily operations and support customer needs.
- Delivered clerical support by handling range of routine and special requirements.
- Received and routed business correspondence to correct departments and staff members.
- Responded to inquiries from callers seeking information.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Completed clerical tasks such as filing, copying and distributing mail.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and maintained spreadsheets in Excel to track and chart information such as Volunteers.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Prepared meeting materials and took clear notes to distribute.
- Screened visitors and Volunteers with Security to approve or deny entrance.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Answered and quickly redirected large volume of calls on central system.
- Schedule Volunteer Orientations and prepared documents and witness signing off on knowledge of policies.
- take photo's of Volunteers and create badges of entry.
Education
High School Diploma -
Medomak Valley High School
Waldoboro, ME06.1991
Skills
- Organization and planning
- Document control
- Spreadsheet management
- Multi-line phone proficiency
- Filing and data archiving
- Scheduling
- Office administration
- Mail handling
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Customer Data Confidentiality
- Responding to Difficult Customers
- Team-Oriented and Cooperative
- Administrative and Office Support
Accomplishments
while employed with the Department of Corrections I have earned the Wardens Coin as well as the Appreciation Award in 2015 for outstand support to the Inner Perimeter Security team during several Criminal Investigations and intle gathering.
Timeline
Office Associate II
Maine Department Of Corrections
09.2008 - Current
High School Diploma -
Medomak Valley High School