Torri Ellis
Kennewick,WA
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
8
8
years of professional experience
Work History
Team Lead
Walmart
05.2020 - 01.2023
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Special Service Desk Associate
The Home Depot Inc
10.2014 - 10.2016
- Enhanced customer satisfaction by efficiently addressing and resolving service desk inquiries.
- Streamlined service desk processes for improved response times and issue resolution.
- Collaborated with cross-functional teams to ensure timely and accurate support for customers.
- Provided top-notch customer service, resulting in increased customer loyalty and repeat business.
- Managed high volume of inbound calls while maintaining professionalism and attention to detail.
- Maintained comprehensive knowledge of products and services to effectively assist customers.
Education
Bachelor of Science - Business Management
Bellevue University
Bellevue, NE06.2028
High School Diploma -
River View High School
Kennewick, WA06.2007
Skills
- Production Monitoring
- Schedule Management
- Performance Monitoring
- Trend Tracking
- Employee Evaluation
- Workplace Safety
- Quality Control
- Time management
- Creative thinking
Timeline
Team Lead
Walmart
05.2020 - 01.2023
Special Service Desk Associate
The Home Depot Inc
10.2014 - 10.2016
Bachelor of Science - Business Management
Bellevue University
High School Diploma -
River View High School
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