Torri Pitts
Mobile,AL
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
Mobile, AL
05.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Properly sanitized surfaces after each customer to ensure customer safety
- Keep testing room sanitized and made sure there wasn't any cross contamination
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Customer Service Associate
Walmart
Mobile, AL
02.2021 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Resolved concerns with products or services to help with retention and drive sales.
Office Clerk
C&P Models
Helena, AL
07.2020 - 02.2021
- Interacted with customers by phone, email or in-person to provide information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Handled incoming business and client requests for information.
Cashier
Walgreens
Helena, AL
02.2018 - 06.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Disinfected surfaces at check out after each customer.
- Regularly cleaned and disinfected shopping carts
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Stocked shelves with merchandise throughout the store
- Handled customer service over the phone.
- Greeted every customer entering and exiting the building.
Care Giver
Family Members
Helena, AL
05.2017 - 02.2018
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with daily living activities, running errands and household chores.
Education
Bachelor of Science - Nursing
University of South Alabama
Mobile, AL05.2024
Helena High School
Helena, AL05.2019
Skills
- Exceptional Communicator
- Cash Register Operation
- Inventory Stocking
- POS Systems
- Return and Exchange Processing
- Telephone Reception
- Adaptable and Flexible
- Guest Satisfaction
- Customer Support
- Excellent Attention to Detail
- Computer Proficiency
- Reading Comprehension
Certification
- Certified in CPR
Timeline
Pharmacy Technician
Walgreens
05.2022 - Current
Customer Service Associate
Walmart
02.2021 - 05.2022
Office Clerk
C&P Models
07.2020 - 02.2021
Cashier
Walgreens
02.2018 - 06.2020
Care Giver
Family Members
05.2017 - 02.2018
Bachelor of Science - Nursing
University of South Alabama
Helena High School