Torrie Moracco
Olympia,WA
Summary
Dynamic Health Service Consultant with a proven track record at the Washington State Department of Health, excelling in data processing and conflict resolution. Recognized for enhancing operational efficiency and accuracy through meticulous documentation and innovative procedural improvements. A dependable team player, skilled in Microsoft Excel and committed to delivering exceptional service in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Health Service Consultant 1
Washington State Department of Health
Tumwater, WA
04.2021 - Current
- Over 4 years of experience reviewing, processing, and evaluating large volumes of applications and documentation for accuracy and completeness within a healthcare professional regulatory agency.
- Create, scan, index, and maintain electronic records within credentialing and licensing systems.
- Working knowledge of the Uniform Disciplinary Act and investigative process.
- Process, review and evaluate documents for completeness and accuracy following established rules and timelines.
- Demonstrated competency in the use of sophisticated established databases such as HELMS, NURSYS and NPDB.
- Train staff members on new workflow processes and new database systems to include HELMS.
- Monitor, sort, and distribute incoming mail including applications, legal documents, transcripts, and payments.
- Maintain confidentiality while handling sensitive personal, legal, and financial information.
- Identify documentation errors and workflow inefficiencies; recommend procedural improvements to supervisors.
- Maintain organized electronic and physical filing systems to support audits and public accountability.
- Provide technical support for electronic imaging, indexing, and mail processing systems.
Customer Service Digital Liaison
Washington State Employee Credit Union
Olympia, WA
10.2018 - 03.2021
- Facilitated communication between departments to enhance service delivery and operational efficiency.
- Developed training materials for staff, improving compliance with policies and procedures.
- Led cross-functional meetings to align goals and address customer concerns effectively.
- Implemented process improvements that streamlined workflows and reduced response times.
- Investigated complex service concerns and delivered timely, accurate resolutions under pressure.
- Documented interactions and outcomes in digital systems with a high level of detail and accuracy.
- Maintained operational databases and prepared reports to support leadership decision-making.
Digital Services Specialist
Verizon Wireless
Lacey, WA
11.2016 - 09.2018
- Led cross-functional teams to enhance digital service offerings and improve customer engagement.
- Developed and implemented training programs for staff on new digital tools and processes.
- Analyzed customer feedback to identify areas for improvement in digital service delivery.
- Collaborated with IT teams to troubleshoot system issues and optimize user experience.
- Responded to customer service and technical support inquiries in a fast-paced, call-driven environment.
- Documented all actions, updates, and resolutions in computer-based tracking systems.
- Escalated urgent or complex issues appropriately to leadership.
- Mentored junior staff to promote accuracy, consistency, and teamwork.
- Generated daily and monthly reports tracking service activity and trends.
Shift Supervisor
Starbucks
Olympia, WA
07.2014 - 09.2016
- Supervised daily operations and teams of 15–20 employees in a high-pressure environment.
- Trained and mentored team members to enhance performance and achieve operational goals.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Maintained compliance with health and safety standards, promoting a safe work environment.
- Cash management skills
- Managed customer concerns professionally while maintaining composure and problem-solving focus.
Education
No Degree - Psychology
Washington State University
Pullman, WA01-2028
Skills
- Proficient in Microsoft Excel & Adobe Acrobat Pro and other digital databases
- Strong attention to detail and accuracy
- Strong communication skills
- Dependable, coachable, and team-oriented
- Comfortable working rotating schedules and high-stress environments
- Listening skills
- Multitasking and organization
- Team collaboration
- Conflict resolution
- Data processing
Timeline
Health Service Consultant 1
Washington State Department of Health
04.2021 - Current
Customer Service Digital Liaison
Washington State Employee Credit Union
10.2018 - 03.2021
Digital Services Specialist
Verizon Wireless
11.2016 - 09.2018
Shift Supervisor
Starbucks
07.2014 - 09.2016
No Degree - Psychology
Washington State University