Summary
Overview
Work History
Education
Skills
Timeline
Generic

Torrie Reynolds

Raven,VA

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

8
8
years of professional experience

Work History

Customer Service Associate

Lowe's
03.2020 - 07.2023
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Streamlined communication with clients for improved service experiences and increased loyalty.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.

Swing Manager

McDonald's
06.2015 - 12.2019
  • Enhanced team efficiency by implementing effective scheduling and staff management strategies.
  • Increased customer satisfaction by maintaining a clean and organized restaurant environment.
  • Streamlined order processing for faster service times, contributing to positive customer feedback.
  • Led employee training sessions for improved performance and adherence to company standards.
  • Boosted sales by developing promotional strategies and special offers in collaboration with the marketing team.
  • Ensured alignment with food safety regulations through regular inspections and staff education on proper handling procedures.

Education

High School Diploma -

Richlands High School
Richlands, VA
05.2017

Skills

  • Customer Support
  • Team Collaboration
  • Clerical Support
  • Regulatory Compliance
  • Appointment Scheduling
  • Employee Management
  • Inventory Control
  • Project Management
  • Product Knowledge

Timeline

Customer Service Associate

Lowe's
03.2020 - 07.2023

Swing Manager

McDonald's
06.2015 - 12.2019

High School Diploma -

Richlands High School
Torrie Reynolds