Torri Luster
Customer Service
Sun City Center,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
21
21
years of professional experience
Work History
Beauty Salon Manager
Syrus Barber And Beauty Shop
04.2021 - Current
- Maintained general appointment calendar and set shift schedules
- Promoted business through marketing initiatives and use of social media
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention
- Worked to continuously increase salon business through effective sales, service, and operations policies
Salon Owner/Operator
LG22ND Hair&Beauty
04.2016 - 04.2021
- Offered wide range of hair care services, such as shampooing, cutting, coloring and styling
- Kept all building areas and equipment functional and well-organized to promote business performance
- Able to work with diverse clients, flexibility, and attentiveness
- Monitors inventory levels, end of day reports, and keeping accurate updated records through booking software and excel
- Recruited and managed onboarding stylist within company
- Implement policies and procedures
- Leads and motivates team with positive energy, training refreshers, and incentives
- Managed cash flow, business transactions, banking, and accounting processes
- Oversaw salon employee performance, facility cleanliness, and sales
- Increased sales by 10%
- Handled employee scheduling and coverage needs during business hours
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development
- Consulted with customers to assess needs and propose optimal solutions
Disaster Case Manager
Endeavors
08.2018 - 06.2019
- Strong written and communication skills via phone and email correspondence
- Follows applicable regulations and procedures when making home visits to clients to gather case sensitive information
- Ability to handle time sensitive cases
- Establishes treatment programs by setting schedules, coordinating services being provided, and arranging resources
- Uses multiple software to document case interactions, draft service plans, review case progress and case closures for federal regulatory guidelines
- Advocates and aid clients during their federal hearing to approve monetary resources for client needs per disaster
- Leads special projects as assigned by executive administrations
- Built and strengthened relationships to manage effective planning and implementation of emergency response strategies
- Maintained current understanding of local, state and federal guidelines for emergency response
Customer Care Sales Specialist
Convergys
08.2016 - 08.2018
- Trained and mentored new sales representatives
- Retained excellent client satisfaction ratings through outstanding service delivery
- Managed customer accounts to secure customer satisfaction and repeat business
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
Admissions Representative
Ultimate Medical Academy
08.2015 - 08.2016
- Answered inbound calls, caller inquiries, and gathers personal information from prospective students
- Followed applicable regulations and procedures during student onboarding process
- Documented all interactions and follow ups with prospective students to ensure file completion
- Motivation and persuasion
- Supports diversity
- Reputation for outstanding customer service, listening and interpersonal skills, and ability to identify student needs
- Supported students through admissions process by answering questions and assisting with forms
- Explained admissions procedures and courses offered to potential students
- Reviewed admissions applications to check students' eligibility for acceptance
- Attracted and recruited students by communicating time sensitive information via phone and email
- Collaborated with various departmental staff to organize activities, presentations and meetings for potential enrollees
Salon Coordinator/Salon Manager/Master Stylist
Cross Cutters Barber Shop and Salon
10.2007 - 12.2012
- Maintained professional salon environment and oversaw stylist performance
- Managed customer concerns, inquiries, and customer loyalty programs to assure customer satisfaction
- Ran daily reports to keep accurate records, and implement policy and procedures
- Managed inventory of department with weekly sales of over $5,000 to ensure adequate product on hand and decreases outdated product
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Worked to continuously increase salon business through effective sales, service, and operations policies
Senior Resolution Specialist/Retention
Verizon
02.2005 - 10.2007
- Liaise and prepared accommodating service plans for current consumers
- Negotiated reductions of product service pricing
- Provided thorough explanation of account status, charges, and incentives based on company guidelines
- Provided technical support
- Maintained call control while providing exceptional customer service
- Worked with compliance and legal departments to handle sensitive issues and legal proceedings.
- Compiled data on trends and identified potential enhancements.
Legal Secretary/Office Manager
Law Offices of Tiffany S. Craig
09.2002 - 03.2005
- Answered multi-phone lines to manage call volume
- Arranged and scheduled conferences, court hearings, and depositions
- Notary services
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained computer and physical filing systems
- Created, maintained and updated filing systems for paper and electronic documents
Education
Associate of Science - Health and Human Services
Ultimate Medical Academy
Tampa, FL09.2018
Cosmetology License in Cosmetology -
Tampa Bay Beauty Institute
Tampa, FL10.2008
Skills
- Filing Systems
- Employee Observations
- Account Management
- Customer Experience
- Coordination Skills
- Microsoft Office
- Workflow Processes
- Problem Resolving
- Advanced Interpersonal Skills
- Managing Multiple Tasks
- Client Satisfaction
- Time Management
- Client Needs Assessment
- Customer Loyalty
- Revenue Generation
- Client Satisfaction
- Time Management
- Client Needs Assessment
- Customer Loyalty
- Revenue Generation
- Client Satisfaction
- Time Management
- Client Needs Assessment
- Customer Loyalty
- Revenue Generation
- Customer Service
- Maintaining Clean Work Areas
- Stock Maintenance
- Customer Inquiries
- Problem-Solving Skills
- Salon Management
- Revenue Growth
- Filing Systems
- Inquiry Requests
- Credit Card Transaction Processing
- Day-to-Day Operations
- Employee Development
- Communication Skills
- Inventory Control
- Accurate Money Handling
- Cosmetology
- Scheduling
- Training
- Hairstyling
Additional Information
- Authorized to work in the US for any employer
- Cosmetology LicenseOctober 2008 to October 2023License No. CL1200496
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Beauty Salon Manager
Syrus Barber And Beauty Shop
04.2021 - Current
Disaster Case Manager
Endeavors
08.2018 - 06.2019
Customer Care Sales Specialist
Convergys
08.2016 - 08.2018
Salon Owner/Operator
LG22ND Hair&Beauty
04.2016 - 04.2021
Admissions Representative
Ultimate Medical Academy
08.2015 - 08.2016
Salon Coordinator/Salon Manager/Master Stylist
Cross Cutters Barber Shop and Salon
10.2007 - 12.2012
Senior Resolution Specialist/Retention
Verizon
02.2005 - 10.2007
Legal Secretary/Office Manager
Law Offices of Tiffany S. Craig
09.2002 - 03.2005
Associate of Science - Health and Human Services
Ultimate Medical Academy
Cosmetology License in Cosmetology -
Tampa Bay Beauty Institute
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