TORRIN J. HARVEY
Murfreesboro,TN
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
19
19
years of professional experience
Work History
Store Manager
T-Mobile/Sprint
10.2017 - 03.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Lead Sales Representative
Sprint
05.2016 - 09.2017
- Develop business leads and sales outside of store
- Promoted to Assistant Manager and Store Manager within one calendar year
- Continuously refined personal sales approach based on feedback from clients and colleagues, resulting in increased efficiency and effectiveness.
- Established strong relationships with clients, resulting in increased repeat business and referrals.
- 2016 Sprint Pinnace Award Recipient (Top 1% employee performance in a year)
Sales Manager - Key Holder
Down Town Locker Room
04.2006 - 04.2016
- Worked throughout school, providing customer services and selling products
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
Bachelor's - Business Management
Atlanta Metropolitan College
Atlanta, GA05.2015
Associate - Business Management
Gordon State College
Barnesville, GA05.2011
Skills
- Leadership-Management
- Sales
- Microsoft Office Suite
- People Skills and Relationship Development
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Outstanding communication skills
- Team leadership
Accomplishments
- Managed a store that exceeded company expectations in every category during the 2023 4th quarter.
- Exceeded monthly store sales goals 6 months in a row on two different occasions .
Timeline
Store Manager
T-Mobile/Sprint
10.2017 - 03.2025
Lead Sales Representative
Sprint
05.2016 - 09.2017
Sales Manager - Key Holder
Down Town Locker Room
04.2006 - 04.2016
Associate - Business Management
Gordon State College
Bachelor's - Business Management
Atlanta Metropolitan College
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