Alaiza Hebron

• Respond to customer inquiries via phone, chat, and email with professionalism and clarity.
• Assist customers with account updates, billing questions, and service information.
• Resolve issues efficiently while maintaining a positive customer experience.
• Maintain accurate documentation of customer interactions in internal systems.

• Answer inbound customer phone calls and respond to inquiries.
• Provide information about health benefits, eligibility, and claims.
• Educate customers on how to use their health plans and tools online.
• Document interactions accurately in computer systems.
• Help guide callers to solutions with friendly, clear communication.

• Answer incoming customer calls about services, benefits, prescriptions, or account inquiries.

• Provide accurate and empathetic support to patients, members, or health plan partners.

• Process orders, enrollments, reimbursements, or other requests.

• Document interactions and update records in internal systems.