Tory Clopton
Lexington
Summary
Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, and dedicated to creating personalized customer experiences. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Mescalitio Coffee
07.2024 - Current
- Delivered exceptional customer service by creating a welcoming atmosphere, promptly addressing needs, maintained positive environment with a friendly demeanor, carefully listening to requests to make personalized orders, and providing information for any menu or processing questions.
- Operated espresso machines and brewing equipment, maintaining high standards of quality and consistency while also keeping an organized and sanitary work space.
- Trained new baristas on beverage preparation techniques and customer interaction best practices.
- Put in special efforts to communicate and collaborated with team members to enhance workflow efficiency during peak hours, improving service time and consistency.
- Assisted in marketing efforts through social media promotions, increasing brand visibility within the community.
- Learned processes of how to correctly roast and implement quality control measures to maintain high standards of products.
Server/Barback
Uncorked Wine Bar & Restaurant
05.2024 - 12.2024
- Preformed jobs and tasks such as keeping a clean and visually appealing seating and dining area, took orders from customers and input them into an electronic check keeping system, served and made alcoholic beverages according to the recipes in the restaurant, as well as serving the food to customers.
- Others duties preformed consist of, cleaning the establishment after working hours, assisting other staff members of cleaning within their work areas, preparing ingredients for the bar the next day, and training other employees.
Waitress
Granny's Restaurant
08.2020 - 04.2024
- Preformed several duties which ranged from greeting guests upon entry, maintaining a smooth and positive workflow in demanding times, communicating with other staff members to ensure consistent service, as well as assisting customers with the explanations pf menu items.
- Other tasks I helped with on the daily were preparing items such as silverware and drinks, cleaning the establishment, training new workers, and communicating with other staff members on how to better the establishment.
Education
High School Diploma -
Lexington High School
Lexington, TXSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cleanliness
- Exceptional customer service
- Beverage preparation
Certification
- Food Handlers
Timeline
Barista
Mescalitio Coffee
07.2024 - Current
Server/Barback
Uncorked Wine Bar & Restaurant
05.2024 - 12.2024
Waitress
Granny's Restaurant
08.2020 - 04.2024
High School Diploma -
Lexington High School
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