Tory Evans
Sauquoit,NY
Summary
Dedicated professional skilled in clinical documentation, discharge planning, and client advocacy. Proven ability to develop personalized service plans and monitor client progress, ensuring optimal therapeutic outcomes.
Overview
16
16
years of professional experience
Work History
Senior Residence Counselor
Catholic Charities Oneida/Madison Counties
Utica, NY
12.2022 - Current
- Over see all client financials and assist in maintaining benefits and entitlements.
- Developed personalized service plans based on comprehensive assessments of client needs.
- Managed day-to-day operations of residences, ensuring compliance with safety and regulatory standards.
- Monitored client progress, adjusting strategies to ensure alignment with therapeutic goals.
- Mentored residence counselors, fostering professional growth and adherence to best practices within the organization.
- Educated clients on available community resources, fostering a sense of empowerment and self-sufficiency.
Residence Counselor
Catholic Charities Oneida/Madison Counties
Utica, NY
03.2020 - 12.2022
- Conducted comprehensive assessments to identify client strengths and areas for improvement.
- Provided crisis intervention services, ensuring immediate support for clients in distress.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assessed clients and developed plans to meet needs.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
Manager
Charlies Pizza
New Hartford, NY
07.2010 - 03.2020
- Consistently provide friendly guest service.
- Promptly and empathetically handled guest concerns and any complaints.
- Demonstrated integrity and honesty while interacting with guests and team members.
- Pleasantly and courteously interacted with customers.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Trained new clerks on procedures, proper customer service, as well as sales techniques.
- Entrusted with securing the cash at the end of each shift.
Education
Associate of Applied Science - Chemical Dependency
Mohawk Valley Community College
Utica, NY12-2019
Associate of Applied Science - Human Services
Mohawk Valley Community College
Utica, NY12-2019
Associate of Science - Liberal Arts And Sciences; General Studies
Mohawk Valley Community College
Utica, NY12-2014
High School Diploma -
New Hartford Senior High School
New Hartford06-2012
Skills
- Clinical documentation
- Service coordination
- Program management
- Discharge planning
Timeline
Senior Residence Counselor
Catholic Charities Oneida/Madison Counties
12.2022 - Current
Residence Counselor
Catholic Charities Oneida/Madison Counties
03.2020 - 12.2022
Manager
Charlies Pizza
07.2010 - 03.2020
Associate of Applied Science - Chemical Dependency
Mohawk Valley Community College
Associate of Applied Science - Human Services
Mohawk Valley Community College
Associate of Science - Liberal Arts And Sciences; General Studies
Mohawk Valley Community College
High School Diploma -
New Hartford Senior High School