Summary
Overview
Work History
Education
Skills
Timeline
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Tory Laster

Altadena,CA

Summary

I can be relied upon to help your company achieve its goals. I'm a student with a large amount customer service experience, strong organizational skills and am proficient in creating and engaging with promotional marketing material. My goal is to provide personalized, professional and detail-oriented skills to my next career opportunity. I'm committed to listening, handling what is requested of me and memorizing what's necessary to succeed. I can handle multiple projects and exert a high level of accuracy, I'm looking forward to utilizing my organizational and interpersonal skills in any way possible. I'm fiercely committed to building immediate rapport with customers, any populations I may serve and my employer. I want to utilize my traits as kind, self-motivated, dependable and always committed to growth in order to better myself and the company to achieve whichever goals are set before me.

Overview

3
3
years of professional experience

Work History

Sales Associate

Pacific Sunwear Retail
05.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • I worked at PacSun, 2 summers ago (May 2022-August 2022), last summer (May 2023) and I still am working at this company (May 2024).

Costume Shop Assistant

Westmont College
09.2022 - 12.2022
  • Cleaned shop and maintained apparel in wardrobe of fancy dress, theme and popular character styles.
  • Organized and restocked shelves with variety of costumes and accessories.
  • Developed in-depth knowledge of costume inventory.
  • Prepared costume stock for theatrical productions.
  • Dressed students for theatrical productions and promoted a positive, uplifting environment.
  • Assisted in creating promotional digital and physical posters for use by the costume shop, for events such as the costume inventory sale
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Front of House Staff Member

Daddy's Chicken Shack
04.2021 - 07.2022
  • Maintained friendly relations with customers and offered suggestions for certain menu items
  • Handled card and cash exchanges
  • Earned tips by utilizing a positive, friendly persona and going the extra mile to ensure the customer was prioritized.
  • Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
  • Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
  • Took to-go phone orders from guests following outlined procedures.
  • Refilled condiments, napkins and server workstations.

Education

Bachelor of Arts - Psychology

Westmont College
Santa Barbara, CA
05.2025

High School Diploma -

Marshall Fundamental Secondary School
Pasadena, CA
06.2021

Skills

  • Experience with Google Sheets/spreadsheets
  • Highly experienced with Canva
  • Highly experienced in curating promotional content, via social media or other means
  • I always express excellent written and verbal communication
  • I always have a positive attitude
  • I commit myself to being in a growth mindset
  • I am constantly engaged
  • I have strong organization skills
  • Strong Point of Sale (POS) System Operations experience
  • I am committed to being an active listener and open to new experiences and learning

Timeline

Costume Shop Assistant

Westmont College
09.2022 - 12.2022

Sales Associate

Pacific Sunwear Retail
05.2022 - Current

Front of House Staff Member

Daddy's Chicken Shack
04.2021 - 07.2022

Bachelor of Arts - Psychology

Westmont College

High School Diploma -

Marshall Fundamental Secondary School

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Tory Laster