TORY MARTIN

• Greet vendors and provide directions to designated vendor booths
• Assist with event set-up of tables, chairs, and decoration.
• Serve as lead volunteer for youth literacy events.
• Lead volunteer for youth essay contests. Register participants and announce scholarship recipients.
• Inspect facilities before and after each event.
• Manage registration process for event attendees.

• Greet guests and manage seat arrangements
• Assist in taking orders and ensure accurate delivery of food & beverage items to customers and delivery drivers
• Provide customer support with menu selections and answer questions about any Shake Shack specials or promotions
• Assist customers with making payments on the POS systems or mobile apps
• Engage with customers and encourage them to complete online customer service surveys
• Maintain cleanliness of dining area, including tables, chairs, and floor
• Monitor bathrooms every 30 minutes, Replenish bathroom supplies and empty trash

• Gain exposure to a variety of non-clinical and allied-health professions, as well as healthcare operations via education days
• Participated in weekly toastmaster sessions and community awareness projects to discuss ways to solve healthcare disparities.
• Received skills training and mentorship in educational and career success, college readiness, interview preparedness, and professionalism.

• Learned about HIPAA guidelines to protect patient privacy. Essential aspects of nursing paperwork and charting.
• Provided compassionate customer service, created a welcoming atmosphere for patients and their families. Restocked carts and gloves in patient rooms.