Tory Perez

• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Responded to requests from patrons for linens and toiletries.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Dusted picture frames and wall hangings with cloth.
• Created plans and communicated deadlines to ensure projects were completed on time.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Did all sorts of temp jobs from warehouse to cleaning hotels/offices to serving at banquets helped at the concessions at concerts to taking down tennis domes

• Increased customer service success rates by quickly resolving issues
• Completed daily logs for management review
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
• Performed wide-ranging administrative, financial and service-related functions
• Prepared boxes for shipments based on standard sizes

• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
• Reported and documented resident changes in consumption or behaviors.
• Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
• Upheld efficiency of meal services by pre-setting tables before patients arrived.
• Distributed food during busy peak periods to drive customer satisfaction.
• Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
• Arranged tray and or table settings with proper tableware, condiments and tray card.
• Increased aide productivity by working closely with staff to redesign cleaning protocols, processes and workflows.

• Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
• Balanced orders on trays weighing over 10 lbs and delivered them to cars.
• Answered guest questions and promoted special products.
• Interpreted food order slips per shift to prepare food according to customer orders.
• Memorized orders and maintained accuracy in high-traffic times.
• Assisted customers in choosing menu items by providing food complementing information.
• Maintained customer service standards with over 50 customers daily.
• Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
• Accurately operated cash register to process customer payments.
• Documented customer orders and conveyed special requests to kitchen staff.
• Replenished serving stations with fresh food and cleaned up spills.
• Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
• Brewed coffee and tea and changed out drink station syrups.
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
• Kept drawer balanced by accurately processing cash, credit and debit payments.
• Reconciled receipt totals, cash and credit payments to address shortages.
• Completed milkshakes and ice cream desserts for customers.
• Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
• Backed up servers by setting up trays and completing some food deliveries.