Summary
Overview
Work History
Education
Skills
Reference
Reference
Reference
Reference
Timeline
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Tory Steffes

Tory Steffes

Massillon,OH

Summary

Customer-focused professional dedicated to delivering exceptional service and enhancing customer satisfaction. Proven ability to address concerns effectively through strong interpersonal skills. Experienced in leadership and organizational problem-solving, with a track record of implementing positive changes that drive company success. Skilled in training, monitoring, and morale-building techniques to optimize employee engagement and performance.

Overview

7
7
years of professional experience

Work History

Coaching Assistant

Archbishop Hoban High School
Akron , Ohio
11.2023 - Current

I started as a volunteer assistant freshman boys' basketball coach for my practicum: I helped at practices and games, did the book, and supported the other coaches.

Then I was a volunteer assistant coach for JV softball: I helped at practices and games, did the book, supported the other coaches, and helped keep the girls upbeat in the dugout.

Then I became the assistant JV softball coach: I help at practices and games, do the book, help make decisions, keep the girls upbeat during the game, and help them with their confidence.

Package Handler/Warehouse Order Picker

Amazon
Canton, Ohio
09.2023 - Current

Load trailers, and pick customer orders

Video Crew

Akron Football
Akron , Ohio
03.2022 - 12.2023

Filmed practices and games, traveled with the team, set up team rooms on the road, edited film, and put it on the coaches' laptops/iPads.

Package Handler

FedEx
North Canton, Ohio
10.2020 - 09.2023

Loaded vans, unloaded trailers, and trained new employees.

Crew Member/Crew Trainer/Crew Leader/Manager

McDonald's
Montpelier, Ohio
05.2018 - 07.2022

Started as a Crew Member: ran the register, helped customers, cleaned the store, and restocked products.

Moved up to a Crew Trainer: ran the register, helped customers, cleaned the store, restocked products, and trained new employees.

Moved up to Crew Leader: handled money, answered phone calls, made phone calls, and interviewed potential new employees.

Moved up to a manager: doing deposits, counting drawers, running the floor, closing and opening the store, going to the bank for change, putting the product away, and helped making the employees' schedule.

Education

GED -

Montpelier Schools
Montpelier, OH
05-2020

Bachelor of Science - Sport Management With A Minor in Coaching

University of Akron
Akron, OH
05-2025

Skills

  • Time management
  • Customer service
  • Team collaboration
  • Active listening
  • Communication skills
  • Attention to detail
  • Adaptability
  • Training and mentoring
  • Job dedication
  • Creative visioning
  • Problem-solving
  • Team development
  • Public speaking

Reference

Montpelier McDonald's: 

Ashlee Miller 

Former General Manager at McDonald's 

100 E Main St, Montpelier, OH 43543

Cell: 419-636-5412

Reference

Akron Football:

Jake Deaton

Former Assistant Director of Video at Akron

375 East Exchange Street Akron, OH 44325

Cell: 765-543-0401

Work: 304-293-4194

Reference

Archbishop Hoban High School:

Kevin Yun

Head Varsity Softball Coach

One Holy Cross Blvd, Akron, Oh 44306

Cell: 330-705-4512

Email: yunk@hoban.org

Reference

University of Akron 

Melissa Dreisbach 

Visiting Assistant Professor Dept/Program: School of Exercise and Nutrition Science

302 E Buchtel Ave, Akron, OH 44325

Cell: 330-224-4024

Office: 330-972-4731

Email: mdk24@uakron.edu

Timeline

Coaching Assistant

Archbishop Hoban High School
11.2023 - Current

Package Handler/Warehouse Order Picker

Amazon
09.2023 - Current

Video Crew

Akron Football
03.2022 - 12.2023

Package Handler

FedEx
10.2020 - 09.2023

Crew Member/Crew Trainer/Crew Leader/Manager

McDonald's
05.2018 - 07.2022

GED -

Montpelier Schools

Bachelor of Science - Sport Management With A Minor in Coaching

University of Akron