Tory Ryan Gordon
Los Angeles,California
Overview
11
11
years of professional experience
Work History
Premium Services Representative
Hollywood Park
08.2022 - Current
- Contributing to the world-class guest experiences at SoFi Inglewood and YouTube Theatre
- Hosting and coordinating with team members on special events, concerts, and major sports games as a premium representative within stadiums, theatres, luxury suites and VIP areas.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of production and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Production Coordinator
20ft Bear / Independent
01.2017 - 08.2022
- Providing brands, agencies, and artists full service experiential produced content.
- Focused on relevant, dynamic and quality experiences.
- Representing and providing knowledge for major brand projects and productions.
- Collaborate with other departments to ensure customer satisfaction.
- Continuously seek opportunities to improve processes and procedures to enhance the customer experience.
Program Leader
LAUSD School Board District
09.2013 - 06.2017
- Promoted a positive work environment by cultivating open communication channels within the team and addressing concerns promptly.
- Implemented well-received activities and events.
- .Effectively managed time-sensitive projects delivering results within deadlines without compromising quality standards.
- Monitored program performance through regular evaluations, identifying areas for improvement and implementing necessary changes.
- Improved program efficiency by streamlining processes and implementing best practices.
- Cultivated a culture of continuous improvement empowering team members to share ideas and suggestions for program optimization
- Implementing age appropriate activities and educational programs, communicating with empathy, understanding and open dialogue with parents and faculties ensuring the overall developmental, wellbeing and safety of students. implementing age-appropriate activities and educational programs, communicating with parents about their child's progress, and ensuring the overall well-being and development
Education
Associate Of Arts And Sciences - Liberal Arts And Sciences
West Los Angeles College
Culver City, CA06.2024
Certificate Of Entrepreneurship - Business
Cornell University
Ithaca, NY01.2024
HS DIPLOMA -
Susan Miller Dorsey
Los Angeles, CA06.2008
Skills
- Customer Service
- Communication
- Creative Skills
- Analytical Skills
- Patience
- Caregiving
- Organization
- Team Player
- Detail-Oriented
- Conversational in French (student)
- Conversational in Spanish (student)
- Issue and Complaint Resolution
- Responding to Difficult Customers
- POS Systems and Ordering
- Pressure
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Collaborative Environments
- Customer Interaction
- Upselling Products and Services
- Customer Support
- Computer Proficiency
- Excellent Attention to Detail
Languages
French
Limited Working
Spanish
Limited Working
Timeline
Premium Services Representative
Hollywood Park
08.2022 - Current
Production Coordinator
20ft Bear / Independent
01.2017 - 08.2022
Program Leader
LAUSD School Board District
09.2013 - 06.2017
Associate Of Arts And Sciences - Liberal Arts And Sciences
West Los Angeles College
Certificate Of Entrepreneurship - Business
Cornell University
HS DIPLOMA -
Susan Miller Dorsey