Liliana Goiz
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
8
8
years of professional experience
Work History
Premium Services Representative
Los Angeles Dodgers
03.2024 - Current
- Serve as the primary point of contact for clients and customers, addressing inquiries, resolving issues, and providing personalized assistance.
- Build and maintain positive relationships with clients, ensuring their needs are met and expectations are exceeded.
- Stay informed about industry trends, market developments, and competitor activities to identify opportunities for growth and improvement.
- Track and analyze customer feedback and sales data to identify areas for improvement and implement strategies to enhance customer satisfaction and loyalty.
- Maintain a high level of professionalism and integrity in all interactions, upholding the values and reputation of the company at all times.
- Continuously seek opportunities to enhance skills and knowledge through training, professional development, and self-improvement initiatives.
- Enhanced customer satisfaction by providing personalized assistance and resolving issues promptly.
- Delivered exceptional service to high-value clients by addressing concerns and providing tailored solutions.
Event Ticketing Specialist
Empire Strykers
10.2023 - Current
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Drove sales productivity and customer satisfaction.
- Processed order transactions and provided customers with detailed tickets, and receipts.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained accurate records of all transactions, ensuring data integrity and compliance with company policies.
- Enhanced customer satisfaction by efficiently processing ticket purchases and reservations.
- Implemented new ticketing software, resulting in faster transaction processing times and improved user experience.
Premium Manager of Luxury Suites
Levy Restaurants
09.2022 - 10.2023
- Orchestrated seamless execution of 160 suite events at Southern California's busiest arena, ensuring exceptional guest experiences and maximum revenue generation.
- Spearheaded preparations and on-site management for prestigious events such as 65th Grammy's, Taste of Premium, and Adobe Seminar, ensuring flawless execution and client satisfaction.
- Accomplished multiple tasks within set timeframes, demonstrating strong organizational skills and effective time management.
- Managed location openings, closures, and shift changes, implementing strategies that optimized operations and significantly contributed to business success.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Executive Administrator
Recshop Training Facility
05.2022 - 06.2023
- Orchestrated main office functions including meeting preparation, appointment scheduling, procurement of office supplies, and efficient handling of communications, ensuring seamless day-to-day operations.
- Compiled comprehensive sales reports incorporating development programs and promotional ads, resulting in 25% sales increase within four months of implementing targeted sales plan and setting achievable quotas for trainers.
- Oversaw executive office staff, efficiently managing workloads and coordinating schedules for key executives, ensuring optimal productivity and timely execution of corporate events.
- Directed HR initiatives including training, coaching, and mentoring, resulting in improved staff retention and strengthened workforce.
Sales Manager
24 Hour Fitness
12.2015 - 05.2021
- Developed and executed business plans, collaborating with GM to identify revenue gaps, resulting in modified team strategies that directly addressed these gaps and maximized revenue potential.
- Spearheaded recruitment, hiring, and onboarding of sales and service-focused individuals, assembling high-performing team poised for success.
- Monitored and analyzed sales metrics and KPIs, delivering regular, insightful reports on team and individual performance to upper management, driving informed decision-making and strategy refinement.
- Conducted impactful team meetings to reinforce objectives, clarify expectations, and align team members with policies and procedures, ensuring unified approach toward common goals.
Education
Masters of Science - Sports Management
California Baptist University
Riverside, CA08.2023
Bachelor of Science - Kinesiology
University of La Verne
La Verne, CA06.2022
Skills
- Microsoft Office
- Excel
- Data Analysis
- Business Development
- Customer Service Specialist
- Sales tactics
- Interpersonal skills
- Staff Management
- Conflict Resolution Techniques
- Brand Management
- Business Administration
- Customer Relationship Management
Languages
Spanish
Native or Bilingual
Timeline
Premium Services Representative
Los Angeles Dodgers
03.2024 - Current
Event Ticketing Specialist
Empire Strykers
10.2023 - Current
Premium Manager of Luxury Suites
Levy Restaurants
09.2022 - 10.2023
Executive Administrator
Recshop Training Facility
05.2022 - 06.2023
Sales Manager
24 Hour Fitness
12.2015 - 05.2021
Masters of Science - Sports Management
California Baptist University
Bachelor of Science - Kinesiology
University of La Verne