Tosanna Gallion
Temple,TX
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
2
2
years of post-secondary education
12
12
years of professional experience
Work History
Owner
Hidden flower
Temple
08.2019 - Current
- Oversaw daily operations and logistics for upcycled clothing business, ensuring efficient workflow and resource allocation.
- Trained and supervised staff in customer service and product knowledge, enhancing team capability to deliver exceptional customer experiences.
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Coordinated design projects, adhering to strict timelines to deliver products on schedule.
- Managed financial transactions and budget tracking for the business.
Server/Bartender
Chuys
Austin, Texas
08.2016 - 06.2025
- Provided excellent customer service to enhance dining experiences.
- Mixed and served beverages according to standard recipes.
- Managed bar inventory and ensured stock levels remained sufficient.
- Collaborated with kitchen staff to coordinate timely food delivery.
- Trained new employees on menu items and service protocols.
- Handled cash transactions accurately and maintained register accountability.
- Ensured cleanliness and organization of bar and dining areas.
- Addressed customer inquiries and resolved issues promptly for satisfaction.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Greeted guests with friendliness and professionalism
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Took and processed orders accurately for food and beverages.
- Maintained cleanliness and organization of dining area and service stations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies
Server
Kerbylane
Austin, Tx
05.2014 - 08.2015
- Provided excellent customer service to ensure satisfaction.
- Provided excellent customer service to enhance dining experiences
- Operated POS terminals to input orders, split bills, and calculate totals.
- Checked food before serving it
- Explained menu items, describing ingredients and cooking methods upon request.
- Informed customers of daily specials and signature menu items.
- Resolved customer inquiries and concerns promptly to ensure satisfaction.
- Maintained cleanliness and organization of dining area and service stations
- Collaborated with other restaurant staff members to ensure positive experience
- Prepared checks, itemizing total meal costs and taxes.
Education
Cosmetology
Aveda
Charlotte, NC 09.2011 - 05.2013
Smoky Mountain High School
Sylva, NCSkills
- Staff training
- Customer service
- Bar inventory management
- Point of sale operation
- Team collaboration
- Time management
- Effective communication
- Attention to detail
- Positive attitude
- Food station setup
- TABC and food handlers
Timeline
Owner
Hidden flower
08.2019 - Current
Server/Bartender
Chuys
08.2016 - 06.2025
Server
Kerbylane
05.2014 - 08.2015
Cosmetology
Aveda
09.2011 - 05.2013
Smoky Mountain High School