Tosca Sonnenschein
Wilmington,NC
Summary
Adept at driving profitability and enhancing customer experiences, I leveraged adaptive sales techniques at Verizon Wireless to significantly boost revenue. My expertise in corporate sales and exceptional verbal communication skills have consistently led to successful deal closures and customer satisfaction. Proven ability to exceed sales targets showcases my hard and soft skills in a fast-paced environment.
Overview
7
7
years of professional experience
Work History
Bartender
Four Corners
Wilmington, NC
01.2025 - Current
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Resolved customer complaints in a professional manner.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Adhered to state regulations regarding serving alcohol responsibly.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Developed good working relationships with fellow employees through effective communication.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Balanced daily registers and generated sales reports for management.
- Effectively multitasked within fast-paced environment.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
INSIDE SALES
Verizon Wireless
REMOTE, NC
09.2021 - 10.2024
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Reviewed monthly performance against targets set by management team.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Generated new sales leads through cold calling and networking activities.
BARTENDER
American Legion Post 10, Wilmington, NC
WILMINTON, NC
11.2020 - 06.2022
- Balanced daily registers and generated sales reports for management.
- Stocked ice bins and coolers as needed throughout shift.
- Greeted customers and provided excellent customer service.
- Performed opening and closing duties including restocking supplies.
- Monitored bar inventory and promptly restocked low items before depletion.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Assisted in setting up the bar for service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Cleansed glasses with sanitizing solution after each use.
- Processed payments accurately and efficiently with POS system.
- Adhered to state regulations regarding serving alcohol responsibly.
- Effectively multitasked within fast-paced environment.
- Checked identification of guests to verify age requirements for alcohol purchase.
BARTENDER
ROCCOS CIGAR BAR
Wilmington , NC
07.2019 - 11.2020
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Completed regular bar inventories and daily requisition sheets.
- Collected and organized daily till totals and tips.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Poured wine, beer and cocktails for patrons.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
PREP COOK
JOHNNY LUKES
WILMINGTON, NC
01.2018 - 07.2019
- Measured and weighed food items to comply with portion requirements.
- Stocked kitchen with necessary supplies, including food items and utensils.
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
- Monitored inventory levels of all kitchen items and placed orders when needed.
- Followed recipes to prepare meals according to customer specifications.
- Organized walk-in coolers and freezers according to established guidelines.
- Dressed, seasoned and garnished appetizers and salads to prepare for food service.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Checked freshness of food and ingredients prior to use.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Sliced meats to prepare for cooking and assembly of menu items.
Education
High School Diploma -
OPTIONS FOR YOUTH
HESPERIA, CA05-2004
Skills
- Inside sales
- Corporate sales
- Sales training support
- Sales understanding
- Adaptive sales techniques
- Closing sales
Affiliations
- GOLFING
Timeline
Bartender
Four Corners
01.2025 - Current
INSIDE SALES
Verizon Wireless
09.2021 - 10.2024
BARTENDER
American Legion Post 10, Wilmington, NC
11.2020 - 06.2022
BARTENDER
ROCCOS CIGAR BAR
07.2019 - 11.2020
PREP COOK
JOHNNY LUKES
01.2018 - 07.2019
High School Diploma -
OPTIONS FOR YOUTH
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